**Experienced Customer Service Advocate - Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional member experiences that exceed expectations. As a Customer Service Advocate, you'll play a vital role in our collaborative, team-driven atmosphere, where we prioritize transparency, empathy, and problem-solving skills to create a positive impact on our members' lives. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals to achieve their goals. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll become part of a dynamic organization that values diversity, inclusivity, and continuous learning. **Job Summary** We're seeking an experienced Customer Service Advocate to join our remote team in Phoenix, AZ. As a key member of our Member Services team, you'll be responsible for delivering exceptional service to our members, resolving issues, and building trust through open and interactive communication. If you're passionate about creating positive experiences and thrive in a fast-paced environment, we encourage you to apply. **Key Responsibilities** * Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication. * Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations. * Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes. * Confidentially handle policy owner information and ensure compliance and communication standards are met. * Collaborate with internal teams to ensure thorough and timely resolutions for all members. * Work directly with members in a fast-paced inbound contact center, providing an outstanding experience. **What We Offer** At arenaflex, we're committed to providing a dynamic work environment that supports your growth and well-being. Our comprehensive benefits package includes: * Competitive pay: $20/hour (plus shift premiums available based on scheduled hours) * Work from home opportunities available * Earn up to $2,500 in the first year in Retention Bonuses * Medical Benefits available on 1st day of employment * Family coverage available * Dental, Vision, Life, and Disability coverage * Performance-based incentive plan * Retirement Savings options, including a pension and 401k with a Company match * Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a generous vacation policy * Complimentary AAA Basic Membership * Tuition reimbursement **Essential Qualifications** * Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred. * Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division). * Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired. * Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred. * Completion of insurance industry or LOMA coursework preferred. * High School Diploma required; some college-level coursework preferred. * Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN. **Preferred Qualifications** * Experience working in a fast-paced contact center environment. * Proven track record of delivering exceptional customer service and resolving complex issues. * Strong problem-solving and critical thinking skills. * Excellent communication and interpersonal skills. * Ability to work in a team environment and collaborate with internal teams. **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong communication and interpersonal skills, with the ability to build trust and rapport with members. * Technical skills, including experience navigating and operating multiple computer applications and telephone technologies. * Basic mathematical aptitude and ability to perform calculations accurately. * Ability to work independently and as part of a team, with a focus on collaboration and communication. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting your growth and development. Our comprehensive training program includes: * Onboarding and training program to ensure a smooth transition into the role. * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship program to support your career growth and development. * Opportunities for advancement and career progression within the organization. **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity, inclusivity, and continuous learning. Our collaborative work environment is designed to support your growth and well-being, with a focus on: * Flexible work arrangements, including remote work options. * Comprehensive benefits package, including medical, dental, vision, and disability coverage. * Performance-based incentive plan and opportunities for advancement. * Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a generous vacation policy. * Complimentary AAA Basic Membership and tuition reimbursement. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive pay: $20/hour (plus shift premiums available based on scheduled hours). * Work from home opportunities available. * Earn up to $2,500 in the first year in Retention Bonuses. * Medical Benefits available on 1st day of employment. * Family coverage available. * Dental, Vision, Life, and Disability coverage. * Performance-based incentive plan. * Retirement Savings options, including a pension and 401k with a Company match. * Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a generous vacation policy. * Complimentary AAA Basic Membership. * Tuition reimbursement. **Conclusion** If you're passionate about creating positive experiences and thrive in a fast-paced environment, we encourage you to apply for the Customer Service Advocate role at arenaflex. As a member of our team, you'll have the opportunity to make a meaningful impact on our members' lives, while enjoying a dynamic work environment that supports your growth and well-being. Apply now to join our team and start your career journey with arenaflex! Apply for this job