**Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at blithequark**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. At blithequark, we're on a mission to transform daily commutes and reduce humanity's environmental footprint. With ambitious goals and a passion for innovation, we're creating a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve this vision. **About blithequark** blithequark is a leading player in the mobility industry, harnessing the power of technology to transform the way people move around. With a focus on on-demand mobility, we're creating a more efficient, sustainable, and connected transportation system. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the environment. **Join our dynamic team** We're seeking enthusiastic and customer-focused individuals to join our team as Customer Service Agents. As a key member of our support team, you'll be responsible for providing first-line support to customers in the USA, handling queries, and resolving issues in a timely and effective manner. You'll have the opportunity to learn about the operations, technology management, and on-demand mobility processes of blithequark, enabling you to provide expert support to our customers. **Key Responsibilities** * Provide first-line support to customers through phone, email, and digital channels, aiming for 'first contact resolution' to handle queries quickly and effectively. * Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality. * Foster positive interactions in all communications, making sure customers feel understood and supported. * Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. * Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements. * Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations. * Offer feedback and insights on areas that may lead to a poor customer experience. * Embody the values of blithequark, ensuring these are reflected in your daily work. **What skills & experience you'll bring to us?** * Fluent English: You have a high and fluent English (C2 level), both written and spoken. * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. * Eligibility: Be eligible to work in Spain. **What do we offer?** * Starting date: 10th of February, 2025. * Contract: Temporary (6 months). * Salary: 9.743 gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). * 24 holiday days per year on a full-time basis. * Work Model: Hybrid working model. * Location: Barcelona, Spain. **Additional Benefits** * Employee Assistance Program - Free, confidential, and impartial guidance and support. * Option to sign-up for Discounted Private Health Insurance. * Referral Program: Refer a Friend and get a Referral bonus. * Access to specialised LinkedIn training courses. * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. * Best-in-class people engagement activities and programs. * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. **About us!** At blithequark, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. blithequark International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within blithequark. **We're looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is eager to make a meaningful impact in the transportation industry, we want to hear from you!** Apply now to join our dynamic team and be a part of blithequark's mission to revolutionize global transportation! Apply Job! Apply for this job