**Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at blithequark**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. At blithequark, we're on a mission to transform daily commutes and reduce humanity's environmental footprint. With ambitious goals and a passion for innovation, we're creating a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve this vision. **What You'll Be Doing:** As a Customer Service Agent at blithequark, you'll be the first point of contact for customers in the USA, providing on-demand support through phone, email, and digital channels. Your primary responsibilities will include: * Offering first-line support to customers, resolving their queries quickly and effectively, and escalating complex issues to the relevant teams. * Maintaining accurate customer records, updating reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality. * Fostering positive interactions with customers, ensuring they feel understood and supported throughout their journey with blithequark. * Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. * Participating in training and briefings to gain expertise and understand client and contact centre requirements. * Adhering to all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations. * Offering feedback and insights on areas that may lead to a poor customer experience. * Embodying the values of blithequark, ensuring they are reflected in your daily work. **What Skills & Experience You'll Bring to Us:** To succeed in this role, you'll need to possess the following skills and experience: * Fluent English: You have a high and fluent English (C2 level), both written and spoken. * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. * Eligibility: Be eligible to work in Spain. **What We Offer:** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Starting date: 10th of February, 2025. * Contract: Temporary (6 months). * Salary: 9.743 gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). * 24 holiday days per year on a full-time basis. * Work Model: Hybrid working model. * Location: Barcelona, Spain. **Additional Benefits:** As a member of our team, you'll also enjoy: * Employee Assistance Program - Free, confidential, and impartial guidance and support. * Option to sign-up for Discounted Private Health Insurance. * Referral Program: Refer a Friend and get a Referral bonus. * Access to specialised LinkedIn training courses. * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. * Best-in-class people engagement activities and programs. * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. **About Us:** At blithequark, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within blithequark. **Join Our Team:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply Job! **Contact Information:** For more information about this role or to discuss your application, please contact our recruitment team at [insert contact email or phone number]. We look forward to hearing from you! Apply for this job