**Experienced Customer Service Agent – Global Clinical Trials Support**
At arenaflex, we're dedicated to revolutionizing the way we approach customer service in the clinical trials industry. As a seasoned Customer Service Agent, you'll play a vital role in delivering exceptional support to our clients worldwide. If you're passionate about problem-solving, have a knack for communication, and thrive in a dynamic team environment, we invite you to join our team in Indianapolis. **What You'll Achieve in This Role** As a Customer Service Agent at arenaflex, you'll have the opportunity to make a real impact on the lives of our clients and their patients. Your key responsibilities will include: * Providing top-notch support, troubleshooting, and resolution of end-user issues in our clinical trials software applications * Documenting all call information according to our Quality Assurance (QA) and internal standard operating procedures * Monitoring team mailbox emails and documenting according to procedures * Maintaining confidentiality as required at all times * Adhering to departmental procedures for all emergencies **What We're Looking For** To succeed in this role, you'll need to possess: * A college degree and at least one year of relevant experience (background investigation and drug screen required) * Strong computer experience with Microsoft Office products and familiarity with SharePoint * Excellent written and verbal English communication skills on a professional level, with strong phone skills * Strong commitment to customer service * Ability to apply critical thinking and analytical skills to resolve daily issues * Flexibility to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations * Bilingual skills in Spanish, French, and/or Japanese are a plus, but not required **Work-Life Balance and Career Growth** At arenaflex, we're committed to supporting your work-life balance and investing in your future success. Our benefits package includes: * Unlimited paid time off * 401(k) match * Comprehensive healthcare * HSA matching * Ongoing learning opportunities * And more! **Training and Development** Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll participate in a hybrid training program, consisting of 3 days on-site and 2 days remote, for approximately 6 months (subject to change). This will provide you with hands-on experience and a solid foundation for your career growth. **Work Environment and Culture** As a Customer Service Agent at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to promote flexibility, productivity, and work-life balance. You'll have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer service. **Compensation and Perks** We offer a competitive compensation package, including: * A salary that reflects your skills and experience * Opportunities for career growth and advancement * Comprehensive benefits package * Flexible work arrangements * And more! **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in the clinical trials industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer that values diversity and inclusion. We're committed to creating a workplace that's inclusive, respectful, and free from bias. If you require reasonable accommodations during the application process, please contact our Global Recruiting organization at [email protected] or toll-free at 888-560-1782 (Prompt 4). **Apply Now** Ready to take the next step in your career? Apply now to become a part of our dynamic team at arenaflex. We look forward to connecting with you! ```html Experienced Customer Service Agent – Global Clinical Trials Support At arenaflex, we're dedicated to revolutionizing the way we approach customer service in the clinical trials industry. As a seasoned Customer Service Agent, you'll play a vital role in delivering exceptional support to our clients worldwide. If you're passionate about problem-solving, have a knack for communication, and thrive in a dynamic team environment, we invite you to join our team in Indianapolis. What You'll Achieve in This Role Providing top-notch support, troubleshooting, and resolution of end-user issues in our clinical trials software applications Documenting all call information according to our Quality Assurance (QA) and internal standard operating procedures Monitoring team mailbox emails and documenting according to procedures Maintaining confidentiality as required at all times Adhering to departmental procedures for all emergencies What We're Looking For A college degree and at least one year of relevant experience (background investigation and drug screen required) Strong computer experience with Microsoft Office products and familiarity with SharePoint Excellent written and verbal English communication skills on a professional level, with strong phone skills Strong commitment to customer service Ability to apply critical thinking and analytical skills to resolve daily issues Flexibility to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations Bilingual skills in Spanish, French, and/or Japanese are a plus, but not required Work-Life Balance and Career Growth At arenaflex, we're committed to supporting your work-life balance and investing in your future success. Our benefits package includes: Unlimited paid time off 401(k) match Comprehensive healthcare HSA matching Ongoing learning opportunities And more! Training and Development Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll participate in a hybrid training program, consisting of 3 days on-site and 2 days remote, for approximately 6 months (subject to change). This will provide you with hands-on experience and a solid foundation for your career growth. Work Environment and Culture As a Customer Service Agent at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to promote flexibility, productivity, and work-life balance. You'll have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer service. Compensation and Perks We offer a competitive compensation package, including: A salary that reflects your skills and experience Opportunities for career growth and advancement Comprehensive benefits package Flexible work arrangements And more! How to Apply If you're a motivated and customer-focused individual who is passionate about making a difference in the clinical trials industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Equal Opportunity Employer arenaflex is an equal opportunity employer that values diversity and inclusion. We're committed to creating a workplace that's inclusive, respectful, and free from bias. If you require reasonable accommodations during the application process, please contact our Global Recruiting organization at [email protected] or toll-free at 888-560-1782 (Prompt 4). Apply Now Ready to take the next step in your career? Apply now to become a part of our dynamic team at arenaflex. We look forward to connecting with you! ``` Apply for this job