**Experienced Customer Service Agent – Virtual – Temporary**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) team as a Customer Service Agent (CSA). **Our Story** At arenaflex, we believe that a company's success starts with its people. Our core values – Champion People, Grow with Purpose, and Be Alight – guide everything we do, from the way we interact with our customers to the way we support our colleagues. We're driven to connect passion with purpose, and we're looking for like-minded individuals to join our team. **About arenaflex** arenaflex is a global organization that's passionate about improving lives through human insights and cloud technology. Our expertise helps companies and employees around the world make confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, arenaflex is the perfect place to put your passion to work. **Join Our Team** If you're a customer-focused individual who embodies the values of Champion People, Grow with Purpose, and Be Alight, we want to hear from you. As a Customer Service Agent, you'll play a critical role in delivering exceptional customer experiences and helping our customers navigate the complexities of Medicare health plans. You'll work in a virtual environment, using your skills and expertise to make a meaningful impact in the lives of others. **Key Responsibilities** * Make outbound calls and inbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor * Answer inbound phone calls pertaining to the status of an application or general customer inquiries * Respond to instant live chat requests from customers and assist customers with website navigation and self-service options * Research options in proprietary arenaflex tools to provide accurate and timely information to customers * Document all conversations and actions taken on each interaction **Requirements** * High school degree or equivalent * 1+ years customer service experience in a call center environment preferred * Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred * Strong written and verbal communication and rapport building skills * Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools **Essential Skills** * Ability to talk and efficiently type simultaneously * Ability to multitask across multi-functional work * On-camera visibility during any meetings, trainings, or per leadership request * Takes initiative and demonstrates strong problem-solving skills * Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate * Aptitude for understanding details of insurance or complex information * Actively listening to participants to understand both verbal and non-verbal cues **Preferred Qualifications** * Experience working in a virtual environment * Knowledge of arenaflex's proprietary tools and systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment **Work Environment** As a Customer Service Agent, you'll work in a virtual environment, using your skills and expertise to deliver exceptional customer experiences. You'll need a dedicated quiet home office/workspace with a stable internet connection. A home-based system test will be required to ensure speed and quality match arenaflex's requirements. Cost for internet and/or phone services and equipment will not be reimbursable. **Benefits** arenaflex offers a comprehensive total rewards package, including: * Competitive compensation * Continuing education and training * Flexible working arrangements * Comprehensive benefits package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and more * Opportunities for career growth and advancement **Diversity and Inclusion** arenaflex is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. **Equal Employment Opportunity** arenaflex is an Equal Opportunity Employer Committed to Diversity, M/F/D/V. We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. **Pay Transparency Statement** arenaflex considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. **Apply Now** If you're a customer-focused individual who embodies the values of Champion People, Grow with Purpose, and Be Alight, we want to hear from you. Apply now to join arenaflex's Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) team as a Customer Service Agent (CSA). Apply Job! Apply for this job