**Experienced Customer Service Analyst – Payroll and HR Technology Support Specialist**

At arenaflex, we're proud to be a market leader in cloud-based payroll and HR solutions, empowering over 300 payroll service firms nationwide with cutting-edge technology that drives productivity and success. As a recognized four-time INC 5000 fastest-growing company in the U.S., we're committed to delivering exceptional customer service and operational excellence. We're seeking an experienced Customer Service Analyst to join our dynamic team, and if you're ready to elevate your career in payroll and HR technology, we want to hear from you! **About arenaflex** arenaflex is a cutting-edge technology company that specializes in cloud-based payroll and HR solutions. We're dedicated to empowering payroll service firms nationwide with innovative technology that drives productivity and success. Our commitment to outstanding customer service and operational excellence has earned us a spot on the INC 5000's list of fastest-growing companies in the U.S. for four consecutive years. **Job Summary** As a Customer Service Analyst at arenaflex, you'll play a vital role in ensuring our end users have the support they need to accomplish their organizational tasks efficiently. Your expertise will help us maintain our commitment to outstanding customer service and operational excellence. In this crucial role, you'll provide courteous and effective assistance to end users, troubleshoot and resolve user issues, and develop training materials to enhance user experience. **Key Responsibilities** • **Support and Troubleshoot**: Field incoming help requests from end users via phone and tickets, providing courteous and effective assistance. • **Problem-Solving**: Determine functional specifications for software systems and programs, documenting, analyzing, and testing to resolve user issues. • **Prioritize Requests**: Schedule and prioritize problems, escalating to the appropriate technician or department as needed. • **Documentation**: Record, track, and document the entire problem-solving process, noting all decisions and actions taken until resolution. • **Diagnostics**: Apply diagnostic utilities to analyze software functionalities for effective troubleshooting. • **Software Testing**: Test new software products and releases to ensure issues are adequately resolved. • **Training Development**: Create and document help files, tutorials, and release notes to enhance user experience. • **Training Delivery**: Prepare and deliver training sessions—online, on-site, and off-site—to customers, ensuring they are well-equipped to use our products. **What We're Looking For** • **Education**: Bachelor's degree preferred. • **Experience**: Relevant experience in payroll or HCM software is preferred. • **Technical Skills**: Strong computer skills with the ability to read, analyze, and interpret policies, documents, and regulations. • **Communication**: Excellent verbal and written communication skills, with the ability to establish rapport and respond effectively to various audiences. • **Team Player**: Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks with attention to detail and time management. • **Problem Solver**: Strong analytical skills to address practical problems and navigate various challenges. **Why Join arenaflex?** • **Career Growth**: Be part of an innovative company that values your professional development and offers numerous opportunities for advancement. • **Impactful Work**: Play a vital role in delivering exceptional support to our clients, directly contributing to their success. • **Supportive Culture**: Join a collaborative team where your ideas are valued, and your contributions matter. **Compensation and Benefits** We offer a competitive salary of $60,000 plus a 5% bonus, as well as a range of benefits, including: • Generous holiday allowance • Charity/volunteering days • Income protection insurance • Life assurance • Employee Assistance Program • Private healthcare • Additional discount schemes • Cycle to work scheme **How to Apply** If you're excited to make a difference and advance your career with arenaflex, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't miss this fantastic opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer service and operational excellence. **About arenaflex's Culture** arenaflex is a company built on hiring the best people, and our people are our greatest assets. We're committed to engaging, rewarding, and empowering our employees, and this is central to what we do. We work to create an environment where employees feel like they are part of a team, and we're proud to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. **Join arenaflex Today!** We're excited to welcome talented individuals like you to our team! If you're ready to elevate your career in payroll and HR technology, apply now and take the first step towards a rewarding and challenging role with arenaflex. Apply for this job