Experienced Customer Service Analyst – Technical Support and Software Solutions Expert

Welcome to arenaflex: A Leader in Digital Transformation and Innovative Solutions arenaflex is a premier implementer of cutting-edge software solutions, dedicated to delivering tangible ROI to our customers through our expertise in Digital Transformation, Cloud Solutions, SaaS, Low-Code/No-Code solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering. Our team is passionate about innovation, quality, and customer satisfaction, and we're looking for a skilled Customer Service Analyst to join our dynamic team. About the Role: Customer Service Analyst As a Customer Service Analyst at arenaflex, you will play a critical role in providing technical support and software solutions to our customers. You will be responsible for designing software tools and subsystems, interpreting software requirements, and integrating and testing software components. Your excellent communication skills, attention to detail, and ability to quickly grasp complex technical concepts will make you a valuable asset to our team. Key Responsibilities: Participate in the design of software tools and subsystems to support reuse and domain analysis Assist Applications Engineer and Applications Programmer to interpret software requirements and design specifications to code, and integrate and test software components Sort through, prioritize, and address end-user support requests using JIRA, Remedy, and other ticketing systems Support the onboarding process for new resources, coordinating with outside agencies to complete hardware and software setups Create and maintain source pages (JIRA, Confluence, SharePoint) and End User Support documentation Understand and track inventory, software certifications, and user support issues, with occasional analysis and forecasting to assist stakeholders' purchase decisions Analyze, compare, and make recommendations for software packages and other technologies Coordinate software installations Essential Qualifications and Skills: To be successful in this role, you will need: Consistent, patient, and accurate communication skills in person, on the phone, and in writing Ability to deliver high-quality documentation with attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable Must be a self-starter with excellent problem-solving skills Candidate will need to gain the Security+ certification at the time of hire or within 6 months of start date Preferred Education and Experience: Commensurate experience and education are preferred, with a strong background in technical support, software solutions, and customer service. Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to dedicated career coaches, company-funded certification opportunities, education reimbursement, and a general open-door policy to ensure you have the support you need to succeed. Our team is eager to learn, fast-paced, and quality-driven – if that sounds like you, we have a position for you! Work Environment and Company Culture: arenaflex offers a dynamic and supportive work environment, with a generous portfolio of core and voluntary benefits, including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company-paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs. Compensation and Perks: Compensation for roles at arenaflex varies depending on a wide range of factors, including education, certifications, knowledge, training, skills, and abilities, level of experience, geographic location, and alignment with market data, law, and other business and organizational needs. A reasonable estimate of the current pay range for this role is $60,000 – $80,000. Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines. Diversity and Inclusion: arenaflex is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race, creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy, physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state, and local law. How to Apply: If you're a motivated and skilled Customer Service Analyst looking for a new challenge, please submit your application to join our team at arenaflex. We look forward to hearing from you! Apply for this job