Experienced Customer Service and Administrative Professional – Hybrid Work Model with Remote and Office Components

Introduction to Our Company and Opportunity We are TPI, a pioneering plastic extrusion house founded in 1949, with a rich history of innovation and excellence in the industry. Over the years, we have grown to become a leading provider of plastic tubing solutions, serving both the U.S. and international markets with a diverse range of products made from over a dozen different types of plastics. Our state-of-the-art facility, spanning approximately 85,000 square feet, is home to 20 extruders and a team of 45 dedicated employees. As we continue to expand our product offerings and push the boundaries of what is possible in plastic extrusion, we are seeking a highly skilled and motivated Customer Service Representative / Office Administrative Assistant to join our dynamic team. About the Role This unique position offers a hybrid work model, combining the flexibility of remote work with the collaborative environment of our office. As a Customer Service Representative / Office Administrative Assistant, you will play a vital role in driving company success by performing a wide range of clerical, administrative, and customer service functions. Your strong and diverse skillset will be instrumental in ensuring seamless operations, excellent customer satisfaction, and contributing to the overall growth of our organization. Key Responsibilities Answer incoming calls and emails from customers inquiring about their orders, providing timely and accurate information to ensure high levels of customer satisfaction. Send updates to customers about their orders as needed, keeping them informed throughout the process and building trust in our brand. Gather information on customer complaints, working closely with management to achieve speedy resolutions and continuously improve our services. Call applicants and schedule interviews for the Plant Manager to conduct, supporting the recruitment process and helping to identify top talent for our team. Conduct onboarding paperwork, background checks, and E-Verify reports for all new hires, ensuring a smooth transition into our organization and compliance with all relevant regulations. Perform all other related office tasks as assigned by the Plant Manager, demonstrating your flexibility and willingness to support the team in achieving our goals. Essential and Preferred Qualifications To excel in this role, you will need to possess a combination of essential and preferred qualifications, including: Previous experience in MS Office systems and Outlook, with the ability to quickly learn and adapt to new software and technologies. Ability to prioritize and multitask, managing multiple responsibilities and deadlines in a fast-paced environment. Strong attention to detail, ensuring accuracy and quality in all aspects of your work. Strong organizational skills, with the ability to maintain efficient systems and processes, both physically and digitally. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management. While not essential, experience in customer service, administration, or a related field would be highly advantageous, as would any relevant certifications or training. Skills and Competencies To succeed in this role, you will need to demonstrate a range of skills and competencies, including: Technical skills: Proficiency in MS Office, Outlook, and other software applications relevant to the role. Communication skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management. Problem-solving skills: Ability to analyze problems, identify solutions, and implement effective remedies. Time management skills: Ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment. Adaptability: Willingness to adapt to changing circumstances, priorities, and deadlines, with a flexible and positive attitude. Career Growth Opportunities and Learning Benefits At TPI, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Customer Service Representative / Office Administrative Assistant, you will have the chance to: Develop your skills and knowledge in customer service, administration, and related areas. Take on new challenges and responsibilities, contributing to the success and growth of our organization. Work with a talented and dedicated team, learning from others and sharing your own expertise and experience. Participate in training and development programs, designed to enhance your skills and support your career goals. Work Environment and Company Culture Our company culture is built on a foundation of excellence, innovation, and teamwork. We believe in fostering a positive and supportive work environment, where employees feel valued, respected, and empowered to contribute their best. As a Customer Service Representative / Office Administrative Assistant, you will be part of a dynamic and collaborative team, working together to achieve our goals and drive success. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, designed to recognize and reward your hard work and dedication. This includes: A competitive salary, reflecting your skills, experience, and contributions to our organization. Paid holidays and vacation time, allowing you to rest and recharge. Medical insurance, providing peace of mind and protection for you and your loved ones. Opportunities for career growth and advancement, supporting your long-term goals and aspirations. Conclusion and Call to Action If you are a motivated and skilled customer service and administrative professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. With its unique hybrid work model, competitive salary and benefits, and opportunities for career advancement, this position offers the perfect blend of flexibility, challenge, and reward. Don't miss out on this fantastic opportunity to join our dynamic team and contribute to the success of our organization. Submit your application today and take the first step towards an exciting and fulfilling career with TPI! Apply for this job