Experienced Customer Service and Insurance Sales Associate for Remote Work Opportunities in Dynamic Contact Center Environment

Introduction to Blithequark At blithequark, we are driven by a mission to make a meaningful impact in the lives of millions of U.S. military members and their families by ensuring their financial security. Our team, though not all veterans, shares a deep passion for supporting those who have served. This commitment to service is at the heart of everything we do, from our business operations to our community outreach programs. As a leader in our industry, blithequark is dedicated to fostering a culture of excellence, integrity, and inclusivity. We believe in the importance of supporting our nation's heroes and their families, and we are looking for like-minded individuals to join our team. About the Role This remote work opportunity is part of our dynamic contact center environment, specifically within our Commercial Lines department. We are seeking a dedicated and experienced professional to fill the role of a Customer Service and Insurance Sales Associate. The ideal candidate will have a strong background in insurance sales and service, preferably in commercial insurance, and a passion for delivering exceptional customer experiences. As a key member of our team, you will engage in inbound sales, advise business owners on insurance and risk management, and build strong relationships with our members, non-members, and insurance carriers. Key Responsibilities Engage in inbound sales to advise business owners on insurance and risk management, utilizing a consultative approach to understand customer needs and offer tailored solutions. Build and maintain strong relationships with members, non-members, and insurance carriers to ensure long-term partnerships and customer satisfaction. Ensure compliance with insurance standards and minimize errors through meticulous documentation and adherence to regulatory requirements. Provide accurate risk management solutions based on industry trends and regulatory changes, staying up-to-date with the latest developments in the insurance sector. Utilize Agency Management Systems and CRM platforms to select appropriate products and carriers, ensuring the best possible outcomes for our customers. Collaborate with underwriters to negotiate endorsements, renewals, and other underwriting decisions, leveraging your knowledge of insurance principles and practices. Perform Insurance to Value (ITV) calculations for diverse property types, applying your analytical skills to deliver precise and reliable results. Handle account services including policy changes, renewals, and cancellations, providing exceptional customer service and support throughout the process. Essential Qualifications To be considered for this role, you must possess the following essential qualifications: High School Diploma or General Equivalency Diploma. 1 year of insurance sales and service experience, preferably in commercial insurance, with a proven track record of success in a similar role. Valid Property and Casualty insurance license for your home state or the ability to obtain within 90 days, demonstrating your commitment to professional development and compliance with industry regulations. Preferred Qualifications While not required, the following preferred qualifications will make your application more competitive: 2 years of Commercial Lines Insurance account management experience, with a deep understanding of the complexities and challenges of commercial insurance. Experience with Agency Management Systems, Salesforce, and multiple carrier environments, showcasing your technical skills and adaptability in a fast-paced environment. Active P&C General Lines License for your home state, highlighting your expertise and dedication to the insurance profession. Skills and Competencies To excel in this role, you will need to possess a unique blend of skills and competencies, including: Exceptional communication and interpersonal skills , with the ability to build strong relationships with customers, colleagues, and insurance carriers. Strong analytical and problem-solving skills , with the capacity to analyze complex data and develop effective solutions. Proficiency in insurance principles and practices , with a deep understanding of commercial insurance products and services. Technical skills , including experience with Agency Management Systems, CRM platforms, and Microsoft Office applications. Adaptability and flexibility , with the ability to thrive in a dynamic and fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Insurance Sales Associate, you will have access to a range of training programs, workshops, and conferences designed to enhance your skills and knowledge. Our comprehensive learning and development program includes: Onboarding and orientation programs to ensure a smooth transition into your new role. Technical training sessions to develop your skills in insurance principles, Agency Management Systems, and CRM platforms. Soft skills development programs to enhance your communication, interpersonal, and problem-solving skills. Leadership development opportunities to prepare you for future leadership roles within the organization. Cross-functional training programs to broaden your understanding of the insurance industry and our business operations. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive work environment. Our company culture is built on the values of excellence, integrity, and service, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to collaborate with colleagues from diverse backgrounds and locations. Our work environment is characterized by: Flexible working arrangements , including remote work options and flexible hours to support your work-life balance. Open communication channels , with regular team meetings, feedback sessions, and progress updates to ensure you stay connected and informed. Recognition and reward programs , to acknowledge and celebrate your achievements and contributions to the team. Wellness and self-care initiatives , including access to mental health resources, fitness programs, and employee assistance programs to support your physical and mental well-being. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Base salary , commensurate with your experience and qualifications. Bonuses and incentives , tied to performance and sales targets. Comprehensive benefits package , including medical, dental, vision plans, 401(k), life insurance, and more. Paid time off and parental benefits , to support your work-life balance and family needs. Adoption assistance and wellness programs , to promote your physical and mental well-being. Conclusion If you are a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service and Insurance Sales Associate, you will be part of a dynamic team dedicated to making a meaningful impact in the lives of millions of U.S. military members and their families. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role offers the perfect blend of challenge, reward, and fulfillment. Apply today to join our team and contribute to our mission of service! Apply for this job