**Experienced Customer Service and Sales Call Center Representative - Work From Home Opportunity at arenaflex**

**Join arenaflex, a global leader in communications and technology, as a Work From Home (WFH) Customer Service and Sales Call Center Representative. In this exciting role, you'll have the opportunity to redefine customer service, create meaningful connections with each customer, and drive sales growth while working from the comfort of your own home.** **About arenaflex** arenaflex is a global leader in communications and technology, committed to delivering innovative solutions that connect people, businesses, and communities. With a rich history of innovation and a passion for customer satisfaction, arenaflex is the perfect place to launch or advance your career in customer service and sales. **How You'll Make an Impact** As a WFH Customer Service and Sales Call Center Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences, driving sales growth, and building customer loyalty. Your responsibilities will include: * Addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support * Utilizing creative problem-solving skills to address complex customer questions and concerns while navigating multiple tools and systems to update customer accounts and maintain records * Providing effective and timely resolutions for customers and delivering personalized recommendations for arenaflex's latest products and services * Meeting monthly sales goals and delivering an outstanding customer experience through a consultative approach **Your Day-to-Day Will Look Like This** * Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers * Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services * Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required * Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution * Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements * Keeping up with changes to technology and applications to provide the best resolution for customers * Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications **What You Can Look Forward to** * Hourly pay: $16.40 - $22.42/hour * Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations * Paid training, completed from home, and additional resources to support you * Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off * Employee Discounts of up to 50% off on: + Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities Are Limitless with arenaflex** You will have the chance to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity (EEO) Policy** It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now!** If you're ready to join arenaflex as a WFH Customer Service and Sales Call Center Representative, click the link below to apply: Apply Job! Apply for this job