Experienced Customer Service and Sales Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing top-notch products and exceptional customer service. Our mission is to create a welcoming and supportive environment where customers can find everything they need to bring their projects to life. We are passionate about fostering a culture of excellence, innovation, and teamwork, and we are looking for talented individuals to join our team as Customer Service and Sales Representatives. Job Overview As a Customer Service and Sales Representative at blithequark, you will play a vital role in delivering fast, friendly, and personalized service to our customers. Your primary objective will be to actively seek out customers, assess their needs, and provide expert guidance and support to help them find the perfect products for their projects. You will be responsible for learning about our products using our cutting-edge tools and providing informative and engaging product demonstrations to customers. Your goal will be to sell entire projects, not just individual products, and to ensure that every customer leaves our store feeling satisfied and valued. Key Responsibilities Greet customers warmly and qualify their needs to provide personalized recommendations and solutions Learn about products using our tools and provide expert information to customers to drive sales and increase customer satisfaction Maintain the in-stock condition of assigned areas, ensuring that they are clean, shop-able, and safe for customers and colleagues Work cooperatively with Department Supervisors and other associates to achieve sales goals and provide exceptional customer service Handle basics in adjacent departments to provide seamless support and guidance to customers Provide a safe working and shopping environment by following all safety policies and standards, completing specified safety training, and reporting any hazards or unsafe conditions to the Manager on Duty Work safely to avoid endangering themselves, colleagues, vendors, or customers Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You will be a team player with a positive and friendly attitude, and a passion for delivering exceptional customer service. You will also need to be highly organized and able to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications Previous experience in customer service or sales, preferably in a retail or hardware environment Knowledge of products and services related to building materials, décor, electrical, flooring, garden, hardware, kitchen and bath, lumber, millwork, paint, plumbing, and tool rental Ability to work flexible hours, including evenings and weekends High school diploma or equivalent required; degree in a related field preferred Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize tasks effectively Highly organized and able to manage multiple responsibilities Strong knowledge of products and services related to the industry Ability to work cooperatively with colleagues and provide exceptional customer service Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Sales Representative, you will have access to a range of training and development opportunities, including product knowledge training, sales and customer service skills development, and leadership training. You will also have the opportunity to work in a variety of roles and departments, including Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a culture of excellence, innovation, and teamwork, and we are committed to creating a welcoming and inclusive environment for all employees. Our stores are clean, safe, and well-organized, and we provide a range of amenities and benefits to support the well-being and success of our employees. Compensation, Perks, and Benefits As a Customer Service and Sales Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including competitive hourly rates, opportunities for bonuses and commissions, and a range of benefits such as health insurance, retirement savings plans, and paid time off. You will also have access to a range of discounts and perks, including employee discounts on products and services, and opportunities for professional development and growth. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for the Customer Service and Sales Representative role at blithequark. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to a range of training and development opportunities, and a competitive compensation and benefits package. Don't miss out on this exciting opportunity to join our team and take your career to the next level – apply today! Apply for this job