Experienced Customer Service and Sales Representative - Hybrid Role with Flexible Scheduling and Remote Work Opportunities

Welcome to arenaflex arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers. Our company culture values diversity, inclusivity, and employee growth, making us an ideal place to build a rewarding and challenging career. Job Overview This hybrid position is a unique opportunity to work in a dynamic and fast-paced environment, both in our center and remotely from home. As a Customer Service and Sales Representative, you will be the voice of arenaflex, providing solutions to prospective and existing customers, driving satisfaction and loyalty, and meeting daily and monthly sales goals. Your consultative approach will help you deliver personalized recommendations for our latest products and services, ensuring an outstanding customer experience. Key Responsibilities Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime Ability to work in a fast-paced environment and meet sales goals Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Qualifications Previous experience in sales or customer service, preferably in a technology or communications environment Knowledge of arenaflex's products and services Experience with customer relationship management (CRM) software and other sales tools Ability to speak multiple languages Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and meet sales goals. You will also need to be flexible, adaptable, and able to work independently and as part of a team. Additionally, you will need to have strong problem-solving skills, with the ability to troubleshoot and resolve customer issues in a timely and effective manner. Career Growth Opportunities At arenaflex, we are committed to providing our employees with the training and resources they need to succeed and grow in their careers. As a Customer Service and Sales Representative, you will have the opportunity to develop your skills and knowledge, with paid training and additional resources to support your success. You will also have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, with a culture that values diversity, employee growth, and community involvement. Our employees are passionate about delivering exceptional customer experiences and making a positive impact in their communities. As a member of our team, you will be part of a collaborative and supportive environment, with opportunities to participate in employee resource groups, volunteer programs, and other activities that promote employee engagement and well-being. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a hourly rate of $16.16 - $17.41, plus up to $12,000 in commissions yearly, if all sales goals are met. We also offer a range of perks and benefits, including: Medical, Dental, and Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays Paid Parental Leave Additional sick leave beyond what state and local law require Adoption Reimbursement Disability Benefits (short-term and long-term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service and Sales Representative at arenaflex, you will be part of a dynamic and inclusive team, with opportunities to grow and develop your career, while making a positive impact in your community. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job