Experienced Customer Service and Sales Representative - Work from Home Opportunity with arenaflex

Introduction to arenaflex arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers. Our company culture values diversity, inclusivity, and equal employment opportunities, ensuring that all employees feel valued and supported in their roles. Job Overview We are seeking a highly skilled and motivated Customer Service and Sales Representative to join our team. As a Premier Service Consultant, you will be the frontline in providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction, and loyalty. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals. This is a full-time, work-from-home position, requiring a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment. Key Responsibilities Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. Preferred Qualifications Previous experience in sales, customer acquisition, or service Strong technical skills, including proficiency in multiple software applications and systems Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with the tools and resources they need to succeed. As a Premier Service Consultant, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our career possibilities are limitless, and we encourage our employees to take the lead and pursue new challenges and opportunities. Work Environment and Company Culture arenaflex values diversity, inclusivity, and equal employment opportunities, ensuring that all employees feel valued and supported in their roles. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a positive and productive work environment for all employees. As a work-from-home employee, you will be part of a remote team, working together to provide exceptional customer experiences and drive business results. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a starting salary of $16.40/hr (and up) + up to $3,000 in commissions monthly, if all sales goals are met. Our benefits package includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, adoption reimbursement, disability benefits, life and accidental death insurance, and supplemental benefit programs. We also offer extensive employee wellness programs, employee discounts on eligible arenaflex mobility plans and accessories, and a comprehensive employee assistance program. Conclusion If you are a motivated and customer-focused individual, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. As a Premier Service Consultant with arenaflex, you will have the opportunity to make a real difference in the lives of our customers, while working in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today! How to Apply To apply for this role, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job