Experienced Customer Service and Sales Support Representative – Delivering Exceptional Customer Experiences and Driving Revenue Growth at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a dynamic and innovative organization that values customer satisfaction and sales excellence. As a leader in our industry, we are committed to providing top-notch products and services that meet the evolving needs of our customers. Our team is passionate about delivering exceptional customer experiences, and we are now seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team. If you are a customer-focused and sales-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Job Overview As our Customer Service and Sales Support Representative, you will play a critical role in providing exceptional customer service, resolving customer inquiries, and supporting our sales team to drive revenue growth. You will be the primary point of contact for our customers, responding to their inquiries, resolving their complaints, and providing them with product information and solutions. Your sales support skills will be essential in identifying and escalating potential sales opportunities to our sales team, collaborating with internal teams to resolve customer issues, and improving our processes to ensure seamless customer experiences. Core Responsibilities Respond to customer inquiries via phone, email, and video chat, ensuring timely and professional communication Resolve customer complaints and concerns in a fair and courteous manner, escalating issues to internal teams as needed Provide accurate and detailed product information and solutions to customers, addressing their needs and exceeding their expectations Support the sales team with lead generation, data entry, and sales research, identifying opportunities to drive revenue growth Identify and escalate potential sales opportunities to the sales team, ensuring that our customers receive personalized attention and support Collaborate with internal teams, including sales, marketing, and operations, to resolve customer issues, improve processes, and enhance our customer experiences Requirements and Qualifications To be successful in this role, you must possess excellent communication, problem-solving, and interpersonal skills, with the ability to work in a fast-paced environment and prioritize tasks effectively. You should have at least 1+ year of customer service and sales support experience, with a strong track record of delivering exceptional customer experiences and driving sales growth. Essential Qualifications Must be eligible to work in the United States 1+ year of customer service and sales support experience Excellent communication, problem-solving, and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong computer skills, including proficiency in Zoom and other video conferencing tools Ability to work collaboratively in a team environment, with a strong focus on customer satisfaction and sales excellence Preferred Qualifications Experience working in a remote or virtual environment, with the ability to self-motivate and manage your time effectively Strong knowledge of sales principles and practices, with the ability to identify and capitalize on sales opportunities Experience working with customer relationship management (CRM) software, with the ability to analyze data and provide insights to drive sales growth Strong problem-solving skills, with the ability to think critically and outside the box to resolve customer complaints and concerns Skills and Competencies To be successful in this role, you should possess a range of skills and competencies, including: Communication skills : excellent verbal and written communication skills, with the ability to communicate effectively with customers, sales teams, and internal stakeholders Problem-solving skills : strong problem-solving skills, with the ability to think critically and outside the box to resolve customer complaints and concerns Interpersonal skills : excellent interpersonal skills, with the ability to build strong relationships with customers, sales teams, and internal stakeholders Time management skills : ability to prioritize tasks effectively, manage your time efficiently, and meet deadlines in a fast-paced environment Adaptability : ability to adapt to changing circumstances, priorities, and deadlines, with a strong focus on customer satisfaction and sales excellence Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Customer Service and Sales Support Representative, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing, with the potential to move into leadership roles or specialized positions within the company. Work Environment and Company Culture Our work environment is dynamic, innovative, and customer-focused, with a strong emphasis on teamwork, collaboration, and open communication. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and empowering. As a remote worker, you will have the flexibility to work from anywhere, with the ability to self-motivate and manage your time effectively. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, bonus pay, and residual income opportunities. Our benefits package includes extended health insurance, flexible scheduling, and a range of perks and discounts. We also provide opportunities for professional development, education, and training, with a strong focus on employee growth and well-being. Conclusion If you are a customer-focused and sales-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service and Sales Support Representative at blithequark, you will have the opportunity to deliver exceptional customer experiences, drive sales growth, and develop your skills and knowledge in a dynamic and innovative environment. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you! Apply for this job