**Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products**

At blithequark, we're revolutionizing the way we approach customer service and support. Since 2022, we've been investing in people, operations, and brands to maximize our potential and create a workplace where ideas and input are valued. If you're passionate about delivering exceptional experiences and making a lasting impact, this is the perfect opportunity for you to join our team. **About blithequark** As a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, blithequark has been a trusted partner to contractors, remodelers, builders, and architects since 1947. With over 100 company-operated supply centers across the United States, we're committed to providing a wide range of windows, siding, metals, and other building products that meet the unique needs of our customers. **Position Summary** We're seeking an experienced Customer Service and Support Representative to join our Supply Center team. As a critical role in our organization, you'll be responsible for delivering exceptional customer service through superior communication, product knowledge, and problem-solving skills. You'll work closely with customers to understand their needs, provide quotes, process orders, and schedule product deliveries. If you're a results-driven, self-motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you. **Key Accountabilities** As a Customer Service and Support Representative, you'll be responsible for: * Delivering exceptional customer service by responding to customer needs thoroughly, accurately, and in a timely manner * Developing and maintaining a high level of product knowledge to provide expert advice and recommendations to customers * Fielding and resolving customer issues and questions in a professional and courteous manner * Performing inside sales duties as needed, including processing orders, scheduling deliveries, and communicating with customers * Utilizing consultative selling skills to establish, develop, and service new customer accounts * Providing quotes to customers and processing customer orders accurately and efficiently * Scheduling product deliveries and communicating with customers to ensure timely and successful delivery * Ordering inventory for replenishment to maintain optimal stock levels * Operating in a safe manner and maintaining a safe work environment * Supporting the Supply Center Team in attaining overall goals and objectives of the business unit * Accurately entering orders and maintaining accurate records * Following and executing any additional direction given by the Branch Manager to assist in obtaining overall goals and objectives of the organization * Performing other duties as necessary to support the team and achieve business objectives **Essential and Preferred Qualifications** To be successful in this role, you'll need: * Ability to multi-task and make business decisions in a constantly changing, fast-paced environment * Composed under pressure with a results-driven attitude * Self-motivated and enthusiastic with a positive attitude * Effective time management and organizational skills * Excellent communication skills, including written, oral, and listening skills * Ability to learn and adapt to new technology and systems * College degree preferred, but not required * 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers * Microsoft Excel, Office, and Outlook experience * General knowledge of the building industry preferred but not required **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills to build strong relationships with customers and colleagues * Strong problem-solving and analytical skills to resolve customer issues and improve processes * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills to manage multiple tasks and projects * Ability to learn and adapt to new technology and systems * Strong product knowledge and ability to provide expert advice and recommendations to customers * Ability to work independently and as part of a team to achieve business objectives **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service and Support Representative, you'll have opportunities to: * Develop your product knowledge and skills through training and mentoring programs * Take on additional responsibilities and challenges to advance your career * Participate in cross-functional teams to improve processes and achieve business objectives * Collaborate with colleagues to share ideas and best practices * Access training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** Our Supply Center is a dynamic and fast-paced environment where you'll work closely with customers and colleagues to deliver exceptional customer experiences. As a blithequark employee, you'll enjoy: * A collaborative and supportive work environment with a focus on teamwork and idea-sharing * Opportunities to learn and grow with a company that values employee development and career advancement * A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions * A minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year * A collaborative environment with idea-sharing, learning, and curiosity * Training and mentoring * Opportunities for growth within the company **Compensation, Perks, and Benefits** As a blithequark employee, you'll enjoy a competitive compensation package, including: * A minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year * A comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions * Opportunities for bonuses, commissions, or other forms of compensation * A collaborative environment with idea-sharing, learning, and curiosity * Training and mentoring * Opportunities for growth within the company **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and become a part of blithequark's mission to revolutionize the way we approach customer service and support. Apply for this job