**Experienced Customer Service and Support Representative – Exterior Building Products Distribution**

At arenaflex, we're on a mission to revolutionize the way we approach customer service and support. As a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, we're committed to delivering exceptional experiences to our customers. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you. **About arenaflex** arenaflex is a dynamic and innovative company that's been at the forefront of the exterior building products industry since 1947. With over 100 company-operated supply centers across the United States, we're a true partner to contractors, remodelers, builders, and architects. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a leader in our industry. **Job Summary** We're seeking an experienced Customer Service and Support Representative to join our team at arenaflex. As a critical member of our Supply Center team, you'll be responsible for delivering exceptional customer service, resolving issues, and providing quotes and product information to our customers. If you're a results-driven, customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you. **Key Responsibilities** As a Customer Service and Support Representative at arenaflex, you'll be responsible for: * Delivering exceptional customer service by responding to customer needs thoroughly in a timely manner with accuracy and detail * Developing and maintaining a high level of product knowledge to provide expert advice and guidance to customers * Fielding and resolving customer issues and questions in a professional and courteous manner * Performing inside sales duties as needed, including processing customer orders and scheduling product deliveries * Utilizing consultative selling skills to establish, develop, and service new customer accounts * Providing quotes to customers and communicating delivery schedules and product information * Ordering inventory for replenishment and maintaining accurate records * Operating in a safe manner and maintaining a safe work environment * Supporting the Supply Center team in attaining overall goals and objectives * Accurately entering customer orders and following up on customer inquiries * Following and executing any additional direction given by Branch Manager to assist in achieving overall goals and objectives * Performing other duties as necessary to support the team and achieve business objectives **Essential Qualifications** To be successful in this role, you'll need: * Ability to multi-task and make business decisions in a constantly changing, fast-paced environment * Composed under pressure with a results-driven attitude * Self-motivated and enthusiastic with a positive attitude * Effective time management and organizational skills * Excellent communication skills, both written and verbal * Ability to learn and adapt to new technology and systems * Ability to work in a warehouse environment with frequent standing, walking, bending, talking, and listening **Preferred Qualifications** While not required, we prefer candidates with: * College degree or equivalent experience * 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers * Microsoft Excel, Office, and Outlook experience * General knowledge of the building industry **Work Environment** As a Customer Service and Support Representative at arenaflex, you'll work in a dynamic and fast-paced warehouse environment with a mix of office and warehouse space. You'll be required to wear Personal Protective Equipment (PPE) as issued by the branch location, and you'll work in a facility where forklifts are present. The temperature can range from extreme cold to extreme heat, and you'll be required to use company communication devices such as a computer, cell phone, and printer. **Benefits** arenaflex offers a comprehensive benefits package, including: * Medical, dental, vision, life, and disability insurance for employees and their eligible family members * Participation in our company's 401(k) plan with matching contributions * Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year * Opportunities for growth and career advancement within the company * Collaborative environment with idea-sharing, learning, and curiosity * Training and mentoring programs to support your professional development **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you. Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service and support. [Apply Job!]( Apply for this job