Experienced Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way customers interact with convenience stores. Our mission is to exceed customer expectations by providing friendly staff, clean facilities, delicious food, gourmet coffee, and a wide selection of local and craft products. As a leader in the retail industry, we are committed to being a preferred employer, offering competitive salaries, comprehensive benefits, and a promote-from-within culture. If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to join our team as a Customer Service Associate. About the Role The Customer Service Associate is the first point of contact for our customers, and we are looking for individuals who can provide a friendly, respectful, and welcoming experience. As a key member of our team, you will be responsible for maintaining the overall appearance of our store, adhering to all state and federal laws, and communicating effectively with management and customers. If you are a team player with excellent customer service skills and a strong work ethic, we want to hear from you. Key Responsibilities Assist management in maintaining the total interior and exterior appearance of the store, including cleaning and stocking shelves and cases. Adhere to all state and federal laws regarding alcohol and cigarette sales. Maintain familiarity with pricing policies and communicate any discrepancies to management. Accurately ring in all sales through the point of sale system and control cash in the drawer within company guidelines. Monitor competitors' retail gasoline prices and report changes to management, adjusting prices as needed. Protect company assets at all times, including shoveling and spreading salt on sidewalks and company property, and clearing ice and snow off fuel dispensers. Maintain the overall cleanliness of the store, including cleaning shelves, coffee stations, and cold drink dispensers. Check refrigeration equipment for proper performance and report any maintenance problems to management. Maintain the highest level of confidentiality and perform other duties as assigned. Work in other departments as necessary to support the team and ensure excellent customer service. Essential Qualifications High school diploma or equivalent (GED) required. Excellent customer service skills, with the ability to provide a friendly and welcoming experience for customers. Ability to work in a fast-paced environment and adapt to changing situations. Strong communication and teamwork skills, with the ability to work effectively with management and colleagues. Preferred Qualifications Previous experience in a retail or customer service environment. Knowledge of state and federal laws regarding alcohol and cigarette sales. Basic math skills and ability to accurately handle cash and operate a point of sale system. Ability to lift up to 25 pounds and stand for long periods. Skills and Competencies To be successful in this role, you will need to possess excellent customer service skills, with the ability to provide a friendly and welcoming experience for customers. You will also need to be a team player, with strong communication and teamwork skills, and the ability to work effectively with management and colleagues. Additionally, you will need to be able to work in a fast-paced environment and adapt to changing situations, with a strong focus on attention to detail and accuracy. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have the opportunity to learn and develop new skills, with ongoing training and support from our management team. You will also have the opportunity to advance within the company, with a promote-from-within culture that recognizes and rewards outstanding performance. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on providing excellent customer service and maintaining a clean and welcoming store environment. We are a team-oriented company, with a strong focus on communication, teamwork, and mutual respect. We believe in recognizing and rewarding outstanding performance, with a comprehensive benefits package and competitive salaries. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including health and team benefits, training programs, and a promote-from-within culture. We also offer a safe and supportive working environment, with clean working conditions and a focus on employee well-being. Conclusion If you are a motivated and customer-focused individual who is looking for a dynamic and supportive work environment, we encourage you to apply for the Customer Service Associate role at blithequark. With a focus on providing excellent customer service, maintaining a clean and welcoming store environment, and supporting the growth and development of our employees, we believe that this role offers a unique and rewarding opportunity for the right candidate. Apply today to join our team and start your career with blithequark! Apply for this job