Experienced Customer Service Associate – Delivering Exceptional Support and Building Strong Relationships with Clients and Partners at blithequark

Introduction to blithequark At blithequark, we are dedicated to delivering precision health solutions that improve patient lives in moments that matter. As a leader in the healthcare industry, we strive to make a positive impact worldwide, supporting millions of patients every day. Our team is passionate about providing exceptional customer service, and we are seeking an experienced Customer Service Associate to join our dynamic team. If you are a customer-focused individual with excellent communication skills and a proactive approach, we encourage you to apply for this exciting opportunity. Job Overview As a Customer Service Associate at blithequark, you will play a vital role in providing outstanding customer service to our clients, overseas distributors, and subsidiaries. You will be responsible for ensuring compliance with company policies and procedures, managing customer orders, and resolving disputes in a timely and professional manner. This role requires a flexible and proactive approach, with a focus on building strong relationships with customers and commercial partners. If you are a team player with excellent organizational and administrative skills, we want to hear from you. Key Responsibilities Provide exceptional customer service to end customers, distributors, and subsidiaries, ensuring a high level of satisfaction and loyalty Receive and manage customer orders, following through to shipment and ensuring a quality of service that meets company standards Collaborate with other blithequark departments to resolve disputes and address customer concerns in a timely and professional manner Establish close relationships with customers and commercial partners, gaining their trust and building strong partnerships Respond to customer queries in a timely and professional manner, providing accurate and helpful information Develop solid product knowledge and a strong understanding of the Supply Chain, staying up-to-date with company products and services Work as part of a team, with a flexible and proactive approach to increasing and maintaining the quality of service Build effective relationships with other departments to understand the impact on customers and service levels Provide knowledge and accurate information to customers, raising quotations as requested and in line with company policy Essential Qualifications Some experience in customer service or a customer-facing environment, with a proven track record of providing exceptional support Outstanding communication skills, both written and oral, with the ability to communicate effectively with customers and colleagues Competent with Excel and Word, with the ability to learn new software and systems Ability to manage self and tasks in a proactive manner, with excellent organizational and administrative skills Attention to detail, with a calm and analytical approach to problem-solving Ability to communicate using local language and additional languages if required by the role Ability to work the closing shift (9:30am-6:30pm EST), with a one-hour lunch break daily Desired Characteristics Ability to work in a cross-functional, cross-country team environment, with a willingness to collaborate and build strong relationships Willingness to work as part of a team, driving and progressing individual projects and initiatives ERP/SAP knowledge, with experience working with customer relationship management (CRM) systems Fluency in Spanish, with the ability to communicate effectively with customers and colleagues who speak multiple languages Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career coaching. Our employees have access to a range of resources and tools, including online learning platforms, industry conferences, and networking events. If you are looking for a career that offers challenge, opportunity, and growth, we encourage you to apply for this exciting role. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer service, and we strive to create a work environment that is supportive, collaborative, and fun. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive employee recognition program. If you are looking for a company that values its employees and offers a great work-life balance, we encourage you to apply for this role. Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package, including a salary range of $40,800.00-$61,200.00 per year, depending on experience and qualifications. Our employees also have access to a range of benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) plan with company match. We also offer performance-based incentive compensation, including cash bonuses and long-term incentives. If you are looking for a company that offers a great compensation and benefits package, we encourage you to apply for this role. Conclusion If you are a customer-focused individual with excellent communication skills and a proactive approach, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Associate, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients and partners. With a competitive compensation and benefits package, a positive and inclusive company culture, and opportunities for career growth and development, this is a role that offers challenge, opportunity, and growth. Apply today to join our dynamic team and start your career at blithequark! Apply for this job