**Experienced Customer Service Associate – Last-Mile Delivery Support at arenaflex**

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key player in our logistics operations, you will be at the forefront of ensuring our customers receive their packages on time, as promised. Your role will be instrumental in connecting customers with experts who can provide them with the most accurate and up-to-date information about their packages. **About arenaflex** arenaflex is a leading e-commerce company that is committed to being Earth's most customer-centric company. We strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. Our goal is to make history, and the good news is that we've only just begun. At arenaflex, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. **A Day in the Life** As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Your role will involve informing our delivery partners when a customer needs to reschedule a delivery and resolving delivery issues straight away, so that our customers get a great experience every time without having to contact arenaflex. **Key Responsibilities** As a Delivery Station Customer Service Associate, you will be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Physical Demands** As a Delivery Station Customer Service Associate, you will be required to perform the following tasks, with or without reasonable accommodation: * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Basic Qualifications** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications** * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Compensation and Benefits** arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, apply now to become a Delivery Station Customer Service Associate at arenaflex. This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply Job! Apply for this job