**Experienced Customer Service Associate – Last-Mile Delivery Support at arenaflex**

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences. As a leader in the e-commerce industry, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We're making history, and the good news is that we've only just begun. At arenaflex, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will play a vital role in improving the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on our customers' faces. **Key Job Responsibilities:** As a Delivery Station Customer Service Associate, you will be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Performing the Following Tasks, with or without Reasonable Accommodation:** * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life:** You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex. Operating at the heart of arenaflex's logistics, you'll develop logistical and customer expertise that sets us apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. **About the Team:** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make arenaflex's customer service even better, and we need excellent people to make that happen. **Essential Qualifications:** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications:** * Previous experience in a fast-paced, customer-facing environment * Strong communication and problem-solving skills * Ability to work in a team environment and adapt to changing priorities * Experience with customer relationship management (CRM) software * Familiarity with arenaflex's products and services **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to prioritize tasks and manage multiple projects simultaneously * Strong customer service skills, with a focus on resolving issues and exceeding customer expectations * Ability to work effectively in a team environment and adapt to changing priorities **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Delivery Station Customer Service Associate, you'll have the opportunity to develop your skills and expertise in customer service, logistics, and supply chain management. You'll also have access to a range of training and development programs, including: * On-the-job training and coaching * Online training and development courses * Mentorship and career development opportunities * Opportunities for advancement and career growth **Work Environment and Company Culture:** At arenaflex, we're proud of our inclusive and supportive work environment. Our team is made up of smart, passionate people who are dedicated to delivering exceptional customer experiences. We're committed to creating a workplace that is safe, respectful, and inclusive for all employees. * Competitive salary and benefits package * Opportunities for career growth and advancement * Flexible work schedule and remote work options * Access to a range of training and development programs * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits:** At arenaflex, we offer a competitive salary and benefits package, including: * Competitive hourly wage * Comprehensive health and wellness benefits * 401(k) matching program * Paid time off and holidays * Access to a range of employee discounts and perks **Conclusion:** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and inclusive team, we encourage you to apply for this exciting opportunity. As a Delivery Station Customer Service Associate, you'll have the chance to develop your skills and expertise in customer service, logistics, and supply chain management, while making a real difference in the lives of our customers. Don't miss out on this opportunity to join the arenaflex team and help us revolutionize the way we deliver exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career with arenaflex. **Apply Now:** [Insert link to application portal] We can't wait to hear from you! Apply for this job