**Experienced Customer Service Associate – Last-Mile Delivery Support at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to hear from you! As a Customer Service Associate at blithequark's last-mile delivery warehouses, you'll play a vital role in ensuring our customers receive their packages on time, as promised. This is a unique opportunity to join a dynamic team that's shaping the future of logistics and customer service. **About blithequark** At blithequark, we're committed to being Earth's most customer-centric company. Our mission is to exceed customer expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We're a company that's constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our journey. **A Day in the Life** As a Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll be the face of blithequark, providing real-time, hands-on support to ensure our customers receive their packages on time. Whether it's resolving delivery issues, connecting customers with experts, or simply providing a smile, you'll be making a real difference in people's lives. **Key Responsibilities** As a Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and via email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Requirements** To succeed in this role, you'll need: * A high school diploma or equivalent * Previous experience in customer service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools * Bachelor's degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Work Environment** As a Customer Service Associate, you'll be working in a fast-paced environment where the noise level varies and can be loud. You'll be standing and walking during shifts lasting up to 12 hours, and you may be required to carry, lift, push, and pull up to 49 pounds. However, we're committed to providing a safe and healthy work environment, and we'll provide hearing protection and other necessary accommodations to ensure your well-being. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have the opportunity to develop logistical and customer expertise that sets blithequark apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. With opportunities in process improvement, customer experience, data analysis, and customer retention, you'll be able to pursue a career path that's right for you. **Inclusive Culture** At blithequark, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. **Compensation and Benefits** As a blithequark employee, you'll be eligible for a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We're committed to providing a safe and healthy work environment, and we'll provide hearing protection and other necessary accommodations to ensure your well-being. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we'd love to hear from you! Please apply to this role through our website, and we'll be in touch to discuss your qualifications and experience. Apply Job! Apply for this job