**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring our valued sellers and customers receive elite service. **About blithequark** blithequark is a leading innovator in the live event industry, providing a seamless exchange experience for sellers and customers alike. Our commitment to excellence is reflected in our cutting-edge technology, expert team, and dedication to customer satisfaction. As a Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering world-class service and exceeding expectations. **Your Role as a Customer Service Associate** As a Customer Service Associate, you'll be the face of blithequark, handling a high volume of calls and emails from our valued sellers and customers. Your primary responsibilities will include: * Managing transactions and relationships with sellers and customers, ensuring timely resolution of order-related issues * Providing exceptional customer service, responding to a broad range of event and order-related questions * Collaborating with internal teams to resolve complex issues and improve customer experiences * Staying up-to-date on industry trends, marketplaces, and best practices to provide expert guidance to sellers and customers **Your Career Growth and Development** At blithequark, we're committed to your growth and development. Here's a snapshot of your role expectations over the first 30, 90, and 180 days: * **30 days in**: Complete new hire orientation, gaining knowledge and resources about blithequark's operations and the live event industry. Learn how ticket marketplaces operate and contribute to providing great experiences for our customers. * **60 days in**: Investigate instances where customer experience has been affected, determine fault, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities. * **90 days in**: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What We're Looking For** To succeed as a Customer Service Associate, you'll need: * **Outstanding communication, attention to detail, and organizational skills**: You'll be handling a high volume of calls and emails, so attention to detail and effective communication are crucial. * **Strong customer service mindset**: You'll embody a problem-solving, decision-making, and resolution-oriented approach to customer service. * **Interest in the live event space**: You'll be eager to learn about the industry and stay up-to-date on trends and best practices. **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid model with 3 days in office and 2 days at home. Your work schedule will be: * Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off * Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off **Compensation and Benefits** As a Customer Service Associate, you'll enjoy: * A competitive base salary of $40,000 * Overtime eligibility for hours worked over 40/week * Bi-annual bonuses * Annual equity grant * Comprehensive benefits package, including medical, dental, and vision insurance **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this role or to discuss your application, please contact our HR team at [insert contact email or phone number]. Apply for this job