**Experienced Customer Service Associate – Remote Opportunity with arenaflex**

At arenaflex, we're a dynamic and innovative company that's been revolutionizing the way people shop for their favorite fragrances. With over 14,000 brand name authentic fragrances to choose from, we're the go-to destination for millions of customers worldwide. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud of our rapid growth and commitment to excellence. We're now seeking an experienced and passionate Customer Service Associate to join our remote team. If you're a customer-centric individual with a knack for delivering exceptional service, we want to hear from you! As a Customer Service Associate at arenaflex, you'll be the first human touchpoint for our customers, and your role will play a critical part in shaping their experience with our brand. **About arenaflex** arenaflex is a leading e-commerce company that's dedicated to providing an unparalleled shopping experience for our customers. With a strong focus on customer satisfaction, product knowledge, and professionalism, we're committed to building long-lasting relationships with our customers. Our fast-paced and dynamic work environment is perfect for individuals who thrive in a culture of innovation and growth. **Key Responsibilities** As a Customer Service Associate at arenaflex, you'll be responsible for: * Answering a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously. * Tracking orders promptly and accurately to ensure seamless customer experience. * Recognizing and responding to cross-sell opportunities presented in order calls or email requests. * Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty. * Assisting with order verification, damaged/lost package claims, and reshipments. **Essential Qualifications and Requirements** To be successful in this role, you'll need: * A dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset. * A willingness to work 7:00am to 4:00pm Eastern Standard Time. * At least 6 months of experience working remotely. * At least two years of experience working in a customer service position, providing support through email, calls, chat, and social media. * 1 year of experience working with Zendesk or a customer service ticketing system. * Strong computer skills and strong data-entry/keyboard skills. * Experience working with metrics such as handle time, quality assurance, and more. * A willingness to work overtime hours and weekends during holiday seasons. * The ability to effectively communicate in English, verbally and in writing. Bi-lingual is a plus! * The ability to manage and resolve conflict quickly and professionally. * High school degree, GED, or equivalent work experience. * A customer-first mindset, measured through customer experience feedback. **Preferred Qualifications and Requirements** While not essential, the following qualifications and requirements are highly desirable: * Experience working in a fast-paced, dynamic environment. * Strong problem-solving skills and ability to think critically. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. * Experience with CRM software and customer service platforms. **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills. * Strong problem-solving and critical thinking skills. * Ability to work in a fast-paced, dynamic environment. * Strong attention to detail and organizational skills. * Ability to manage and resolve conflict quickly and professionally. * Strong computer skills and data-entry/keyboard skills. * Experience working with metrics such as handle time, quality assurance, and more. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you improve your performance. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on the following values: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We're always looking for new and better ways to do things. * Collaboration: We work together as a team to achieve our goals. * Excellence: We strive for excellence in everything we do. * Fun: We believe that work should be enjoyable and rewarding. **Compensation, Perks, and Benefits** As a Customer Service Associate at arenaflex, you'll receive: * A competitive salary and benefits package. * Ongoing training and development opportunities. * Regular feedback and coaching to help you improve your performance. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages collaboration and innovation. **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we want to hear from you! To apply for this role, please complete our assessment test, which can be found at the link below. Apply Job! We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job