Experienced Customer Service Benefit Advocate for Healthcare Services – Remote Opportunity with Comprehensive Training and Career Growth

Introduction to arenaflex and the Industry arenaflex is a leading player in the healthcare services industry, dedicated to providing exceptional support and resources to its customers. As a company, arenaflex prioritizes the well-being and satisfaction of its clients, striving to make a positive impact on their health and wellness. The healthcare services sector is rapidly evolving, with a growing emphasis on consumer-driven health care and personalized support. At arenaflex, we recognize the importance of empowered customers who can navigate the complexities of healthcare with confidence. To achieve this, we are seeking a highly skilled and compassionate Customer Service Benefit Advocate to join our team. Why Join arenaflex? By choosing to work with arenaflex, you will become part of a dynamic and supportive environment that fosters career growth, collaboration, and innovation. Our comprehensive training program, spanning 18 weeks, will equip you with the knowledge and skills necessary to excel in your role. As a remote worker, you will enjoy the flexibility of working from home while being part of a cohesive team. arenaflex is committed to creating a positive work environment that encourages open communication, mutual respect, and a passion for delivering outstanding customer experiences. Key Responsibilities Respond to and resolve customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims in a professional and empathetic manner Educate customers on consumer-driven health care topics to help them select optimal benefit plans, promoting informed decision-making and self-sufficiency Contact care providers on behalf of customers for appointment scheduling and specialist connections, ensuring seamless and efficient support Assist customers in navigating online resources and encourage self-sufficiency, empowering them to take control of their health and wellness Research complex health-related issues to provide accurate information and solutions, demonstrating a commitment to delivering exceptional customer support Essential Qualifications High School Diploma / GED or equivalent work experience, demonstrating a foundation in fundamental skills and knowledge Minimum of 6+ months of customer service experience, showcasing your ability to provide top-notch support and resolve customer inquiries effectively Must be 18 years of age or older, meeting the basic requirement for this role Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends, demonstrating flexibility and adaptability Must reside within a 100-mile commutable distance of Greensboro, NC, ensuring proximity to the designated work area Preferred Qualifications Familiarity with health care or insurance environments, including medical terminology and benefit plan design, providing a strong foundation for success in this role Experience in social work, behavioral health, or working with vulnerable populations, demonstrating a passion for supporting diverse customer needs Background in sales or account management, showcasing your ability to build strong relationships and drive customer satisfaction Skill and Competency Requirements To excel as a Customer Service Benefit Advocate at arenaflex, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. Strong problem-solving and analytical skills are also essential, enabling you to research complex health-related issues and provide accurate solutions. Additionally, you should be proficient in using technology and software applications, with a strong focus on attention to detail and organizational skills. Career Growth and Learning Benefits At arenaflex, we are committed to supporting the career growth and development of our employees. As a Customer Service Benefit Advocate, you will have access to comprehensive training and ongoing support, enabling you to build your skills and knowledge in the healthcare services industry. Our company culture encourages collaboration, innovation, and continuous learning, providing a dynamic and engaging work environment that fosters professional growth and advancement. Work Environment and Company Culture arenaflex prioritizes creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication, ensuring that all employees feel valued, supported, and empowered to contribute their best work. As a remote worker, you will be part of a cohesive team that is passionate about delivering exceptional customer experiences and making a positive impact on the healthcare services industry. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a range of perks and benefits that support the well-being and satisfaction of our employees. While specific details are not provided, you can expect a comprehensive rewards package that recognizes your contributions and supports your career growth and development. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer support, we encourage you to apply for the Customer Service Benefit Advocate role at arenaflex. With our comprehensive training program, supportive work environment, and commitment to career growth and development, you will have the opportunity to build a rewarding and challenging career in the healthcare services industry. Join our team and become part of a dynamic and innovative company that is dedicated to making a positive impact on the lives of our customers. Apply for this job