Experienced Customer Service Benefit Advocate for National Remote Night Shift Operations – Delivering Exceptional Healthcare Experiences and Building a Rewarding Career with blithequark

Introduction to blithequark and the Healthcare Industry At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work we do has a profound impact on the lives of millions of people, making it more responsive, affordable, and equitable. As a leader in the healthcare industry, blithequark is at the forefront of innovation and change, driven by a mission to help people live healthier lives and make the health system work better for everyone. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team as a Customer Service Benefit Advocate for our national remote night shift operations. Job Overview and Responsibilities In this critical role, you will serve as the primary point of contact for our customers, responding to and resolving their inquiries and issues on the first call. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to guide and educate customers about the fundamentals and benefits of consumer-driven health care topics, helping them select the best benefit plan options and maximize the value of their health plan benefits. As a Customer Service Benefit Advocate, your key responsibilities will include: Responding to and resolving customer service inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility, and claims, financial spending accounts, and correspondence Helping guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider Contacting care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assisting customers in navigating blithequark's websites and encouraging and reassuring them to become self-sufficient Requirements and Qualifications To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities, including: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older Minimum of 6+ months of customer service experience Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Ability to work in a full-time remote overnight position (40 hours / week), Monday – Friday, with an 8-hour shift schedule between the hours of 8:00 pm – 8:00 am EST, including weekends and a few holidays Preferred qualifications include experience in a health care / insurance environment, familiarity with medical terminology, health plan documents, or benefit plan design, as well as social work, behavioral health, disease prevention, health promotion, and behavior change experience working with vulnerable populations. Training and Development At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed in their roles and advance their careers. As a new Customer Service Benefit Advocate, you will participate in 18 weeks of comprehensive training, which will be conducted virtually from your home. The training will cover a range of topics, including our products and services, customer service skills, and computer system applications. You will also have the opportunity to learn from experienced colleagues and leaders, who will provide guidance and support throughout your training and beyond. Telecommuting Requirements As a remote worker, you will need to have a dedicated work area established that is separated from other living areas and provides information privacy. You will also need to have a reliable high-speed internet connection and be able to keep all company-sensitive documents secure. Additionally, you will be required to adhere to blithequark's Telecommuter Policy and maintain the confidentiality and security of customer and company information. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Benefit Advocate, you will have the opportunity to advance to other roles within the company, such as leadership positions or specialized roles in areas like health coaching or disease management. You will also have access to a range of training and development programs, including online courses, workshops, and conferences, which will help you build new skills and stay up-to-date with the latest developments in the healthcare industry. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, which is built on a foundation of respect, empathy, and inclusivity. Our company culture is driven by a shared commitment to our mission and values, which include a passion for delivering exceptional customer service, a dedication to innovation and excellence, and a commitment to diversity, equity, and inclusion. As a remote worker, you will be an integral part of our virtual team, which is connected by a shared sense of purpose and a commitment to making a difference in the lives of our customers. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, which includes a hourly rate of $16.88 to $33.22 per hour, based on full-time employment. We also offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Additionally, you will have access to a range of perks, including flexible scheduling, remote work options, and opportunities for professional development and growth. Conclusion and Call to Action If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team as a Customer Service Benefit Advocate for our national remote night shift operations. At blithequark, we are committed to helping our employees grow and develop in their careers, while also making a positive impact on the lives of our customers. Apply today to start your journey with blithequark and take the first step towards a rewarding and challenging career in the healthcare industry. Apply for this job