**Experienced Customer Service Benefit Advocate – Remote Healthcare Support Specialist**

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing exceptional customer service and support to our valued clients. As a Customer Service Benefit Advocate, you'll play a vital role in helping individuals navigate the complexities of consumer-driven healthcare, ensuring they receive the best possible care and benefits. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we invite you to join our team! **Why Choose arenaflex?** * **Career Advancement Opportunities**: arenaflex offers a clear path for career growth and professional development, empowering you to take on new challenges and responsibilities as you progress in your role. * **Remote Work Flexibility**: Enjoy the freedom to work from the comfort of your own home, within a 100-mile commutable distance from Greensboro, NC. Our virtual work environment allows you to maintain a healthy work-life balance while still delivering exceptional results. * **Comprehensive Training Program**: Our 18-week virtual training program is designed to equip you with the knowledge and skills necessary to excel in your role. You'll receive expert guidance, support, and feedback to ensure your success. * **Supportive and Collaborative Work Environment**: arenaflex values teamwork and collaboration. Our friendly and approachable team members are always willing to lend a helping hand, making it easy to build strong relationships and achieve your goals. * **Make a Positive Impact**: As a Customer Service Benefit Advocate, you'll have the opportunity to make a real difference in people's lives, helping them navigate the healthcare system and access the care they need. **What to Expect (Job Responsibilities)** As a Customer Service Benefit Advocate, your primary responsibilities will include: * **Respond to and Resolve Customer Service Inquiries**: Address customer concerns and resolve issues related to benefits, eligibility, and claims on the first call. * **Educate Customers on Consumer-Driven Healthcare**: Provide expert guidance to help customers select optimal benefit plans, empowering them to make informed decisions about their healthcare. * **Coordinate with Care Providers**: Contact care providers on behalf of customers to schedule appointments and connect them with specialist services. * **Assist Customers with Online Resources**: Help customers navigate online resources and encourage self-sufficiency, ensuring they have the tools and support they need to manage their healthcare. * **Research Complex Health-Related Issues**: Conduct thorough research to provide accurate information and solutions to customers, addressing complex health-related issues and concerns. **What's Required (Qualifications)** To be successful in this role, you'll need: * **High School Diploma / GED or Equivalent Work Experience**: A strong educational foundation or relevant work experience is essential for this position. * **Minimum of 6+ Months of Customer Service Experience**: Proven experience in customer-facing roles, with a focus on delivering exceptional service and support. * **Must be 18 Years of Age or Older**: We're committed to creating a safe and inclusive work environment for all team members. * **Ability to Work Flexible Shifts**: You'll need to be available to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends. * **Reside within a 100-Mile Commutable Distance of Greensboro, NC**: Our remote work environment requires you to be located within a reasonable distance from our Greensboro, NC office. **How to Stand Out (Preferred Qualifications)** While not required, the following qualifications can give you a competitive edge: * **Familiarity with Healthcare or Insurance Environments**: Experience working in healthcare or insurance settings, including medical terminology and benefit plan design, can be beneficial. * **Experience in Social Work, Behavioral Health, or Working with Vulnerable Populations**: A background in social work, behavioral health, or working with vulnerable populations can provide valuable insights and skills. * **Background in Sales or Account Management**: Experience in sales or account management can help you excel in this role, particularly when it comes to educating customers and promoting optimal benefit plans. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Benefit Advocate, you'll have access to: * **Comprehensive Training Program**: Our 18-week virtual training program is designed to equip you with the knowledge and skills necessary to excel in your role. * **Mentorship and Coaching**: You'll receive guidance and support from experienced team members, helping you navigate challenges and achieve your goals. * **Opportunities for Advancement**: arenaflex offers a clear path for career growth and professional development, empowering you to take on new challenges and responsibilities as you progress in your role. **Work Environment and Company Culture** At arenaflex, we value teamwork, collaboration, and open communication. Our friendly and approachable team members are always willing to lend a helping hand, making it easy to build strong relationships and achieve your goals. We're committed to creating a safe and inclusive work environment for all team members, and we're proud to offer: * **Flexible Work Arrangements**: Enjoy the freedom to work from the comfort of your own home, within a 100-mile commutable distance from Greensboro, NC. * **Collaborative Team Environment**: Our virtual work environment allows you to connect with team members from around the world, fostering a sense of community and camaraderie. * **Recognition and Rewards**: We celebrate our team members' achievements and contributions, providing opportunities for recognition and rewards. **Compensation, Perks, and Benefits** As a Customer Service Benefit Advocate at arenaflex, you can expect: * **Competitive Salary**: A salary that reflects your skills, experience, and contributions to the team. * **Benefits Package**: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Perks and Incentives**: Enjoy perks and incentives, such as flexible work arrangements, professional development opportunities, and recognition and rewards. **Conclusion** If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to grow your career in a dynamic and supportive environment, we invite you to join our team at arenaflex. As a Customer Service Benefit Advocate, you'll have the opportunity to make a real difference in people's lives, helping them navigate the healthcare system and access the care they need. Apply now to take the first step towards a rewarding and challenging career with arenaflex! Apply for this job