Experienced Customer Service Case Officer – Hybrid/Remote Role for Empathetic and Results-Driven Professionals

Welcome to blithequark: A Dynamic and Collaborative Environment At blithequark, we're passionate about making a positive impact on people's lives, and we're seeking talented individuals to join our team. As a customer-focused organization, we believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our mission is to provide free debt advice and tailored solutions to individuals in need, and we're committed to delivering exceptional customer service every step of the way. About Our Team We're a dedicated team of professionals who share a common goal: to make a difference in the lives of those we serve. We're looking for like-minded individuals who are passionate about delivering outstanding customer service, building strong relationships, and driving positive outcomes. If you're a motivated and empathetic professional with a passion for helping others, we invite you to join our team and be part of our mission to make a positive impact. Working at blithequark At blithequark, we offer more than just a job – we offer a rewarding career with opportunities for personal and professional growth. Our team members enjoy a range of benefits, including a supportive work culture, access to training and development programs, and a competitive compensation package. We're committed to creating a work environment that is inclusive, respectful, and empowering, where everyone can thrive and reach their full potential. Responsibilities of Our Customer Service Case Officers As a Customer Service Case Officer at blithequark, you will play a critical role in supporting our clients, their creditors, and our organizational needs. Your key responsibilities will include: Making and receiving calls, sending and receiving emails, texts, and post to and from clients and their creditors and voting agents Proactively gaining trust with clients by building rapport, listening, acknowledging, and guiding them through our processes Building and maintaining strong working relationships with colleagues and third parties Demonstrating daily that you are client-driven and that you listen to their needs, responding in a supportive and empathetic way Following departmental processes and seeking guidance and support where needed Ensuring calls are relevant to the process and helpful to the client, always being mindful of their needs and expectations Always entering, updating, and maintaining information accurately, ensuring all relevant details are covered and recorded Ensuring that appropriate levels of technical and process knowledge are maintained, with any concerns being highlighted to your Team Manager Suggesting change where you identify inefficient or ineffective working practices Key Skills and Qualifications To be successful in this role, you will need: Previous experience of working within a similar industry, although not essential, would be an advantage Excellent written and verbal communication skills, with the ability to understand the needs of our clients Exceptional customer service skills, with the ability to deal with challenging and vulnerable clients A great team player with the confidence to work independently without the need for constant supervision Excellent attention to detail, with a methodical and thorough approach to your work A desire to show initiative and the ability to manage pressure and conflicting demands on your time What We Offer In return for your hard work and dedication, we offer a range of benefits, including: A competitive compensation package A supportive work culture and opportunities for personal and professional growth Access to training and development programs A range of employee benefits, including flexible working arrangements and a hybrid/remote work option The opportunity to make a positive impact on people's lives and be part of a dynamic and collaborative team Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including: On-the-job training and coaching Access to industry-leading training programs and conferences Opportunities for career progression and advancement A supportive and empowering work environment that encourages innovation and creativity Work Environment and Company Culture Our work environment is inclusive, respectful, and empowering, with a focus on collaboration, innovation, and creativity. We're proud of our company culture, which is built on the values of empathy, respect, and making a positive impact. We believe in creating a work environment that is supportive, flexible, and fun, where everyone can thrive and reach their full potential. How to Apply If you're a motivated and empathetic professional who is passionate about delivering outstanding customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your application further. Conclusion At blithequark, we're committed to making a positive impact on people's lives, and we're looking for talented individuals to join our team. If you're a customer-focused professional with a passion for helping others, we invite you to apply for this exciting opportunity. With a competitive compensation package, a supportive work culture, and opportunities for personal and professional growth, we offer a rewarding career that will challenge and inspire you. Apply now and be part of our mission to make a positive impact! Apply for this job