Experienced Customer Service Chat Specialist for Automotive Industry – Remote Work Opportunity in Tallahassee, FL

Introduction to arenaflex arenaflex, a leading innovator in the automotive industry, is seeking a highly skilled and enthusiastic Chat Specialist to join our dynamic team. As a remote worker, you will have the opportunity to work from the comfort of your own home in Tallahassee, FL, while representing our dealer clients and providing exceptional customer service to individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. At arenaflex, we pride ourselves on creating a relaxed, professional, and fun environment that fosters growth, creativity, and success. Our affiliate, Gubagoo, has established itself as a pioneer in online chat operations, and we are now expanding our team to meet the growing demands of our clients. If you are a positive, energetic, and tech-savvy individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Job Overview As a Chat Specialist at arenaflex, you will be responsible for engaging in online conversations with customers, providing accurate information about our products and services, and turning these interactions into leads for our dealer clients. Your primary goal will be to represent our clients favorably online, ensuring that their website traffic is converted into revenue-generating opportunities. This is a remote position, allowing you to work from the comfort of your own home, as long as you have a quiet, dedicated workspace free from distractions. You will be required to attend 4 weeks of remote training, which will take place on Tuesdays to Saturdays between 11am-7:30pm EDT. Upon completion of the training, you will be equipped with the knowledge and skills necessary to excel in this role. Key Responsibilities Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns. Provide detailed information about our products and services, including automotive and recreational vehicle sales, service, finance, and general dealership questions. Narrow down on appointment information to schedule appointments, ensuring that customers are connected with our dealer clients in a timely and efficient manner. Capture customer contact information for lead generation and client review, ensuring that all interactions are summarized and documented accurately. Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments. Essential Qualifications To be considered for this role, you should have: Previous experience in retail customer service or the automotive industry, although this is not necessarily a requirement. Basic internet and window-based computer skills, with the ability to multitask and adapt to new technologies. A strong ability to multitask, with gaming experience being helpful in this regard. A positive and professional demeanor, with excellent written and verbal communication skills. The ability to adapt to change and thrive in a quick-paced work environment. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in online chat operations or customer service. Familiarity with the automotive industry, including sales, service, and finance. Strong technical skills, including proficiency in Microsoft Office and other software applications. Requirements To be eligible for this role, you must: Have your own computer or laptop with a webcam, second monitor, microphone, and external mouse. Live within the state of Florida, with a quiet, dedicated workspace free from distractions. Be able to attend 4 weeks of remote training, which will take place on Tuesdays to Saturdays between 11am-7:30pm EDT. Be able to type at least 35 WPM, with 40 WPM or above being preferred. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Chat Specialist, you will have access to ongoing training and support, ensuring that you have the skills and knowledge necessary to excel in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values its employees and recognizes the importance of a positive work-life balance. As a remote worker, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a fun and supportive work environment that fosters creativity, growth, and success. Compensation, Perks, and Benefits As a Chat Specialist at arenaflex, you can expect a competitive hourly rate of $13 per hour, with opportunities for advancement and growth within the company. You will also have access to a range of perks and benefits, including ongoing training and support, flexible working hours, and a fun and dynamic work environment. Conclusion If you are a motivated, enthusiastic, and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Chat Specialist at arenaflex, you will have the chance to work with a leading innovator in the industry, providing exceptional customer service and driving revenue growth for our dealer clients. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job