Experienced Customer Service Consultant for Remote Work - Delivering Exceptional Customer Experiences in the Automotive Industry

Welcome to arenaflex: Where Customer Experience Meets Innovation arenaflex is revolutionizing the way customers interact with the automotive industry, and we're seeking a highly skilled and motivated Customer Service Consultant to join our team. As a vital link between our customers' at-home and in-store experiences, you will provide a seamless and iconic customer experience, ensuring that every customer can buy the vehicle they want in a way that suits them. With a strong focus on honesty, transparency, and high integrity, we've become a leader in the industry, and we're looking for talented individuals like you to help us continue to grow and succeed. About the Role: Customer Service Consultant In this exciting and challenging role, you will be responsible for responding to sales leads and customer inquiries, providing support during every step of the car buying journey. You will connect with inbound customers online and over the phone, using your knowledge of our inventory to guide them towards vehicles that meet their needs. Your goal will be to ensure a seamless transition from online to in-store purchasing, providing an unrivaled customer service experience that sets us apart from the competition. Key Responsibilities: Connect with inbound customers online and over the phone to understand their needs and preferences Use your knowledge of our inventory to guide customers towards vehicles that meet their needs Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery Ensure a seamless transition from online to in-store purchasing to provide an iconic customer experience Mentor others as your skillset expands, sharing your knowledge and expertise with the team Achieve sales targets while providing an exceptional customer experience Acquire the necessary licenses and certifications, such as the Automotive Sales Persons License, as required by specific states Qualifications and Requirements To be successful in this role, you will need to have a strong background in sales and customer service, preferably in a retail environment. You should thrive in a fast-paced sales environment, with good listening skills and a strong customer focus. You will need to be highly self-motivated, with a strong desire to achieve performance goals and a willingness to learn and master new technologies. Essential Qualifications: Sales and customer service experience, preferably in a retail environment Ability to thrive in a fast-paced sales environment Good listening skills and a strong customer focus High level of self-motivation to achieve performance goals Strong written and verbal communication skills Ability to learn and master new technologies, with strong computer skills Preferred Qualifications: Experience working in a call center or customer service environment Knowledge of the automotive industry, including sales and customer service principles Strong problem-solving and conflict resolution skills Ability to work in a team environment, with a strong focus on collaboration and teamwork What We Offer At arenaflex, we offer a competitive hourly rate, with opportunities to earn performance-based sales incentives. You will have the opportunity to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including paid sick, vacation, and holiday time, as well as opportunities for career growth and development. Benefits and Perks: Competitive hourly rate, with opportunities to earn performance-based sales incentives Paid sick, vacation, and holiday time Opportunities for career growth and development, including training and mentorship programs Dynamic and supportive work environment, with a team of experienced professionals Flexible scheduling, with opportunities to work from home and adjust your schedule to meet your needs Our Culture and Values At arenaflex, we're committed to creating a positive and inclusive work environment, where every employee feels valued and supported. We believe in the importance of honesty, transparency, and high integrity, and we're looking for individuals who share these values. We're a team-oriented organization, with a strong focus on collaboration and teamwork. We believe in recognizing and rewarding outstanding performance, and we offer a range of opportunities for career growth and development. Our Mission and Vision: To deliver exceptional customer experiences, every time, every day To create a positive and inclusive work environment, where every employee feels valued and supported To be a leader in the automotive industry, known for our honesty, transparency, and high integrity How to Apply If you're a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our team's success. arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the application process. Apply for this job