**Experienced Customer Service Consultant - Streaming Support - Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues? Do you enjoy working in a dynamic, people-oriented environment where you can grow and develop your skills? If so, we invite you to join our team at blithequark as a Customer Service Consultant - Streaming Support. As a key member of our remote team, you will play a vital role in providing top-notch support to customers of one of our esteemed clients, a global leader in the streaming media and entertainment industry. **About blithequark** blithequark is a digital transformation company that has been making digital processes feel more human for our customers for over 35 years. We have a proven track record of helping businesses across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, provide exceptional experiences for their customers. Our commitment to innovation, customer-centricity, and employee growth has earned us recognition as a Great Place to Work in the US. We are now seeking enthusiastic and people-oriented professionals to join our dynamic team and help us continue to deliver outstanding results. **Job Description** As a Customer Service Consultant - Streaming Support at blithequark, you will be responsible for providing exceptional customer service to customers of our client, a global giant in the streaming media and entertainment industry. Your primary focus will be on troubleshooting technical issues related to streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, and other devices. You will work closely with our team to resolve customer complaints, provide product information, and promote our client's services. **Key Responsibilities:** * Provide exceptional customer service to customers of our client, a global giant in the streaming media and entertainment industry * Troubleshoot technical issues related to streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, and other devices * Resolve customer complaints, provide product information, and promote our client's services * Work closely with our team to resolve customer issues and provide a seamless customer experience * Utilize CRM applications to manage customer interactions and track customer issues * Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time * Participate in ongoing training and development to improve technical skills and stay up-to-date on industry trends **Qualifications:** * Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience * Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, and other devices * Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) * Technical support experience * Strong problem-diagnosis and problem-solving skills * Multi-tasking skills, with the ability to use several applications simultaneously * Experience working with CRM applications (preferred) **Requirements for Remote Work:** * Excellent Internet connectivity * Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! * Wired Ethernet connection (wireless and/or satellite Internet Service Providers are not compatible with our systems) **Benefits and Perks:** * Competitive hourly rate and paid training * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off * Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy * Promote from within opportunities - 80% of our frontline leaders began their careers at blithequark as reps * EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark **Career Growth Opportunities:** At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our promote-from-within policy means that 80% of our frontline leaders began their careers at blithequark as reps, demonstrating our commitment to employee development and career advancement. **Work Environment and Company Culture:** blithequark is a dynamic and people-oriented company that values innovation, customer-centricity, and employee growth. Our remote team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We offer a flexible work environment that allows you to work from the comfort of your own home, with access to the latest technology and tools to help you succeed. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We look forward to hearing from you! Apply Now! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap, or any other legally protected status. Apply for this job