**Experienced Customer Service Coordinator – Air Travel and Cargo Support**
Join arenaflex, a world-renowned airline, and embark on an exciting journey of growth, learning, and self-discovery. As a Customer Service Coordinator, you will be the face of arenaflex, providing exceptional support to our valued customers and ensuring their travel experiences are nothing short of extraordinary. **Why You'll Love This Role** As a Customer Service Coordinator, you will be the primary point of contact for our customers, handling their queries, concerns, and requests with professionalism, empathy, and a smile. You will be the ambassador of arenaflex, showcasing our values of excellence, innovation, and customer-centricity. **What You'll Do** * Provide exceptional customer service via email, chat, and phone, ensuring that every interaction is a positive and memorable experience. * Sell air travel and cargo services to customers, meeting and exceeding sales targets while maintaining a high level of customer satisfaction. * Assist customers with travel registration, freight acceptance, and other related services, ensuring seamless and efficient transactions. * Interpret government regulations and requirements for domestic and international travel or freight shipments, providing accurate and timely information to customers. * Meet and dispatch aircraft within established times, ensuring timely departures and arrivals. * Provide support to customers during security and crisis situations, remaining calm and composed under pressure. * Follow internal and external policies and procedures, ensuring compliance with arenaflex's high standards. * May be required to drive and work air steps up to different types of aircraft to enplane and deplane customers. * Responsible for the overall performance within the workspace, leading and directing the work of other team members. * May be required to perform Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities. **All You'll Need for Success** * Bachelor's degree in a relevant field or equivalent experience. * Proficient in reading, writing, speaking, and understanding the English language. * Bilingual language skills may be required in certain areas. * Valid driver's license, as required by local authorities. * Must satisfy FAA criminal background checks to meet requirements for unescorted access badges to airport security identification presentation areas (SIDA), if applicable. * Ability to obtain proper airport power or US Customs security identification, if applicable. * Capacity to work irregular and extended hours, including weekends and holidays. * Ability to respond to situations in a timely and efficient manner. **What You'll Get** * Enjoy a comprehensive benefits package, including medical, dental, vision, and prescription coverage, starting on your first day. * Access to virtual doctor visits, flexible spending accounts, and more. * Health programs that provide you with the tools, resources, and support you need to be your best self. * 401(k) program available upon hire, with employer contributions to your 401(k) program available after one year. * Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** At arenaflex, we believe that diversity and inclusion are the foundation of a strong and effective workforce. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace that addresses and surpasses the challenges of our diverse world. **Are You Ready to Make a Difference?** If you're ready to feel a sense of pride and fulfillment as you contribute to the world's largest airline, keeping people on life's journey moving smoothly, then join arenaflex today. Apply now and become a part of our dynamic team! Apply for this job