Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) Remote Role for Innovative Problem Solvers and Sales-Driven Individuals

Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we empower individuals to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, you're in the right place. About the Role: Coordinator-BGCO Customer Service The Business Government Customer Organization (BGCO) at blithequark is dedicated to assisting customers in reaching their organizational objectives while delivering the best-in-class customer experience. As a Coordinator-BGCO Customer Service, you will be at the heart of our business and government customer service operations, working remotely from the convenience of your home office to support our customers with innovative technology, products, and services. Key Responsibilities: Growing our business within existing accounts through strategic sales and customer relationship building Building customer relationships, earning their loyalty and trust by providing exceptional customer service Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns in a timely and efficient manner Selling the value of blithequark solutions and increasing company revenue through effective sales techniques Being solution-oriented and proactive, providing first call resolution to eliminate repeat calls and reduce unnecessary transfers Delivering efficient customer support on large accounts using web-based tools and technology Where You'll Be Working: Remote Role with Flexibility This is a work-from-home role performed almost exclusively from your home office, with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable. What We're Looking For: Problem Solvers with Empathy and Sales Drive We're looking for individuals who lead with empathy and are motivated by change. You should be able to apply your resources to determine the right solutions for our business and government customers, who come to us with complex challenges. You'll need to have: Bachelor's degree or one or more years of work experience One or more years of customer service and/or sales experience The ability to meet all home office requirements Willingness to work a flexible work schedule including evenings and weekends Even Better If You Have: College degree Experience with facilitation and communication across all levels of the organization Experience resolving customer issues, billing, and/or handling product Q&A Experience promoting and/or selling products and services Experience applying technical knowledge to troubleshoot customer issues with evolving technologies One or more years of technical support experience Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team — all in a remote environment Technical acumen and interest in learning new technologies Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within and providing opportunities for advancement to our talented and dedicated employees. Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that diversity makes us stronger. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our team. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. We're committed to providing a total rewards package that supports your well-being and helps you achieve your personal and professional goals. Conclusion: Join the blithequark Team If you're looking for a career where you can make a difference, grow and develop as a professional, and be part of a team that values diversity and inclusion, we encourage you to apply for this exciting opportunity. As a Coordinator-BGCO Customer Service at blithequark, you'll be at the heart of our customer service operations, working remotely to support our business and government customers with innovative technology, products, and services. Don't miss out on this chance to join our team and start your journey with blithequark today! Apply for this job