Experienced Customer Service Coordinator – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at blithequark

Welcome to blithequark blithequark is a renowned family-owned business specializing in appliance sales, installation, and service, with a rich history dating back to 1962. Over the years, we have grown to become a leading employer in the region, with over 60 dedicated employees across our 2 retail locations, parts & distribution center, and installation, delivery, and service teams. We take immense pride in being recognized as Medina County’s Best of the Best – Appliance Store for an impressive 16 years in a row. Our success is built on a foundation of exceptional customer service, and we are now seeking a talented Customer Service Coordinator to join our team and contribute to our continued growth and excellence. Job Overview The Customer Service Coordinator plays a vital role in ensuring that our customers receive an outstanding experience throughout their interaction with blithequark. As a key member of our customer service team, you will be responsible for creating, finalizing service tickets, and scheduling service appointments, all while providing exceptional service and support to our valued customers. You will work closely with our parts department and service technicians to resolve customer issues efficiently and effectively, reporting to our Customer Service Lead and Customer Engagement Leader. Key Responsibilities Create a great customer experience by offering outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. Answer and transfer phones on our multi-line phone system, ensuring that all calls are handled efficiently and effectively. Solve customer issues by scheduling service appointments, communicating with customers regarding part orders, appointments, and service follow-up, and ensuring that all customer interactions are handled with empathy and understanding. Accurately finalize service tickets by applying parts used and documenting service technician’s diagnosis, maintaining accurate records and ensuring that all customer information is up-to-date. Communicate with customers regarding part orders, appointments, and service follow-up, keeping them informed throughout the service process and ensuring that their expectations are met. Collaborate with our support, sales, service, installation, and delivery staff to ensure that customers receive the best experience possible, working together as a cohesive team to achieve our customer service goals. Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing circumstances and priorities. Requirements and Qualifications To be successful in this role, you will need to possess an outgoing personality, exceptional customer service skills, and a can-do attitude. You should have effective verbal and written communication skills, with the ability to multitask in a fast-paced environment and thrive in a team and results-driven environment. Experience with a multi-line phone system is essential, as is acute attention to detail and follow-up of issues. You should be knowledgeable in Microsoft Word, Excel, and Outlook, with the ability to learn our internal systems and processes quickly. Essential Qualifications Outgoing personality with exceptional customer service skills and a can-do attitude. Effective verbal and written communication skills. Ability to multitask in a fast-paced environment. Experience with a multi-line phone system. Acute attention to detail and follow-up of issues. Thrives in a team and results-driven environment. Knowledge of Microsoft Word, Excel, and Outlook. Preferred Qualifications Previous experience in a customer-facing role, preferably in a similar industry. Experience with customer service software and systems. Basic knowledge of appliances and repair services. Certification in customer service or a related field. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to training and development opportunities, including on-the-job training, workshops, and conferences. You will be encouraged to take ownership of your career, with opportunities for advancement and professional growth within the company. Work Environment and Company Culture blithequark is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. We value our employees and recognize the importance of work-life balance, offering a range of benefits and perks to support your well-being and career goals. Our company culture is built on a foundation of respect, empathy, and open communication, with a commitment to delivering exceptional customer experiences and making a positive impact in our community. Compensation and Benefits We offer a competitive compensation package, including a hourly rate of $17.50, with opportunities for bonus and/or profit sharing. Our benefits package includes: Earn up to 5 weeks paid vacation. Paid holidays. 401(k) matching. Health insurance. Dental insurance. Vision insurance. Referral program. How to Apply If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion Joining blithequark as a Customer Service Coordinator offers a unique opportunity to be part of a dynamic and supportive team, with a commitment to delivering exceptional customer experiences. With a competitive compensation package, opportunities for career growth and development, and a range of benefits and perks, this role is ideal for individuals who are passionate about customer service and want to make a positive impact in their community. Apply today and take the first step towards an exciting and rewarding career with blithequark. Apply for this job