**Experienced Customer Service Coordinator – Remote US Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way we approach cancer detection, working tirelessly to bring innovative technologies to the forefront of cancer care. Our mission is to detect cancer early, when it can be cured, and we're committed to making a meaningful impact on the lives of those affected by this devastating disease. As a Customer Service Coordinator at arenaflex, you'll play a vital role in delivering exceptional service experiences to our customers. You'll be part of a dynamic team that's passionate about helping people, and you'll have the opportunity to grow and develop your skills in a fast-paced, high-growth environment. **About arenaflex** arenaflex is a healthcare company that's pioneering new technologies to advance early cancer detection. We've built a multi-disciplinary organization of scientists, engineers, and physicians who are working together to overcome one of medicine's greatest challenges. Our headquarters are located in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. We're supported by leading global investors and pharmaceutical, technology, and healthcare companies. **Job Summary** We're seeking a highly motivated and customer-centric Customer Service Coordinator to join our Customer Services organization. As a CSC, you'll be responsible for delivering exceptional service experiences to our customers, providing accurate information and expertly guiding them to successful outcomes. You'll also be responsible for troubleshooting issues, completing tasks that address customer needs, and documenting interactions. **Responsibilities** As a Customer Service Coordinator at arenaflex, your responsibilities will include: * **Customer Interaction & Support** + Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.) + Provide accurate information and expertly guide people to achieve their task or goal + Address customer issues, troubleshoot, and follow-through to ensure full resolution + Perform assigned daily tasks that support customer satisfaction. Be present and on-time. * **Documentation** + Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices + Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future + Document interactions during scheduled working hours * **Product Knowledge & Service Standards** + Stay informed and knowledgeable about arenaflex products, services, processes, and procedures, and use that knowledge to address customer needs + Provide accurate information and guidance to customers based on their needs + Meet performance metrics and service level agreements (SLAs) + Strive to achieve high levels of customer satisfaction and ease of doing business with arenaflex * **Team Collaboration** + Collaborate with colleagues to share knowledge and solutions that help everyone be their best + Participate in team meetings and training sessions, and complete all required training on time + Escalate complex problems to senior team members or supervisors + Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed * **Communication** + Clearly and effectively communicate with customers and colleagues + Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions + Embody arenaflex values and communicate with others in accordance with these standards + Report customer and employee feedback to help improve products, services, and processes **Qualifications** To be successful as a Customer Service Coordinator at arenaflex, you'll need: * **Required Education & Years of Experience** + High school diploma or equivalent, with 1-2 years of applicable customer service experience + Or, Associate's or Bachelor's degree (BS/BA) with 1 year experience required * **At Least One Year Experience in Life Science / Biotech / Lab / Healthcare Providing Customer Support** * **Hard Skills Requirements** + Ability to type at least 60 words per minute with minimum 98% accuracy + Strong computer, internet, and software operation skills * **Soft Skills Requirements** + Excellent communication and interpersonal skills + Strong attention to detail and willingness to ask questions to get to the right solution + High degree of accountability and follow-through on assigned tasks and commitments + Coachability and aptitude to accept and apply constructive feedback in a professional manner + Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth + Ability to thrive working independently as well as within a highly-collaborative team environment **Preferred Qualifications** * **Proficiency in MacOS** * **Hands-on Usage of Salesforce.com Customer Relationship Management (CRM) Software** * **Hands-on Usage of Other Software Applications and Collaboration Tools, Such as Google Workspace, Confluence, Jira, Asana, Slack, etc.** * **Track Record of Working Efficiently and Responsibly in a Remote Work Environment** * **Experience in Customer Service Call Center** * **Past Work in a Fast-Paced, High-Growth Company** * **Bilingual Proficiency – Spanish** **Work Environment** As a Customer Service Coordinator at arenaflex, you'll work in a dynamic and fast-paced environment that's committed to delivering exceptional service experiences to our customers. You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of those affected by cancer. **Benefits** arenaflex offers a comprehensive benefits package that includes: * **Annual Base Pay Scale**: $41K-$48K Total Base Pay Range * **Annual Bonus Plan**: Eligible colleagues may participate in an annual bonus plan tied to company and individual performance * **Incentive Plan**: Eligible colleagues may participate in an incentive plan to align company and colleague success over time * **Long-Term Incentive Plan**: Eligible colleagues may participate in a long-term incentive plan to align company and colleague success over time * **Flexible Time-Off**: Colleagues may be eligible for flexible time-off to balance work and personal responsibilities * **401k with Company Match**: Colleagues may be eligible for a 401k plan with a company match to help save for retirement * **Medical, Dental, Vision Plans**: Colleagues may be eligible for medical, dental, and vision plans to support their health and well-being * **Mindfulness Offerings**: Colleagues may be eligible for mindfulness offerings to support their mental health and well-being **Equal Employment Opportunity** arenaflex is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **How to Apply** If you're a motivated and customer-centric individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com]( to learn more about our company and our mission. Apply for this job