Experienced Customer Service Manager – Airline Industry Leader in Client Experience and Operational Excellence

Introduction to arenaflex Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Take the leap and advance both your personal and professional life with a company that values your growth and well-being. Why You'll Love This Job arenaflex is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you will be able to develop yourself to be the best leader you can be in the arenaflex team. As a CSM, you will drive operational excellence, ensure a safe and high-performing activity, and deliver an exceptional customer experience. You will be empowered by a fast-paced and dynamic environment and be passionate about safety, teamwork, leadership, and delivering a quality product to our customers. Key Responsibilities Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Be a safety advocate: Identify safety concerns and address them promptly. Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, customer care enhancement, and company culture behaviors. Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. Effectively allocate resources and provide appropriate support to enable teams to meet operational objectives in a safe manner. Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause analyses, and other related safety engagement. Promote effective communication among departments to engage our team to work together to achieve shared objectives. Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/strategy. Embody the core values: (Energy, accountability, efficiency, reliability, integrity, sincerity, authenticity, motivation, and reliability. Manage escalated service issues and be visible to your colleagues when issues arise. Convey key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. Ability to learn and apply organization contract rules/regs in everyday interactions with frontline colleagues and local union leaders. Essential Qualifications Bachelor's Degree. 3 years of experience leading others. Past airport customer service experience is preferred. Knowledge of organization policies and procedures and functional automation applications. Preferred Qualifications Abilities, Licenses, and Certifications: Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace. Ability to effectively listen - concentrating on what others are saying, taking the time to understand the points being made, asking questions as appropriate. Decision-making ability to reason - using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action. Solid problem-solving skills. Ability to work independently as well as collaboratively. Ability to work under demanding operational circumstances. Ability to prioritize and execute with a sense of urgency and accuracy. Ability to use sound business judgment to resolve issues with internal and external customers. Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation. Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement. Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Manager, you will have access to our leadership program, which will help you develop the skills and knowledge needed to succeed in your role. You will also have opportunities to learn from experienced colleagues and leaders, and to take on new challenges and responsibilities as you grow in your career. Work Environment and Company Culture arenaflex values diversity and inclusion, and we strive to create a workplace where everyone feels welcome and valued. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be their authentic selves. We also offer a range of employee resource groups and programs to support our employees' personal and professional growth. Compensation, Perks, and Benefits As a Customer Service Manager at arenaflex, you will be eligible for a range of benefits, including: Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need. 401(k) program: Available upon enrollment, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you're looking for a challenging and rewarding role with a company that values your growth and well-being, we encourage you to apply for the Customer Service Manager position at arenaflex. With our commitment to diversity and inclusion, our focus on employee development, and our range of benefits and perks, we believe that we offer a unique and exciting opportunity for talented and motivated individuals. So why wait? Apply today and take the first step towards a fulfilling and successful career with arenaflex! Apply for this job