**Experienced Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that combines your passion for delivering exceptional customer service with your desire to work in a dynamic and fast-paced industry? Look no further than blithequark, where we're seeking an experienced Customer Service Manager to join our team. As a Customer Service Manager at blithequark, you'll have the opportunity to develop your skills, knowledge, and leadership abilities while making a meaningful impact on our customers' experiences. **Why You'll Love This Role** At blithequark, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional customer service, and we're looking for someone who shares our enthusiasm and commitment to excellence. As a Customer Service Manager, you'll have the opportunity to: * Drive operational excellence while maintaining a safety-conscious environment that prioritizes end-to-end exceptional customer care, resulting in employee and customer safety and well-being. * Be a safety advocate: Identify and address safety concerns on a case-by-case basis. * Establish team and individual goals aligned with departmental and organizational objectives; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors. * Establish and advance successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team in working together to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures. * Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Oversee escalated service issues and be visible to colleagues when issues arise. * Communicate key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders. **Favored Capabilities and Experience** * Instruction and earlier professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications. **Essential and Preferred Qualifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to issues * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join Our Team** At blithequark, we're proud of our diverse and inclusive workplace culture. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job