**Experienced Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on an extraordinary journey, where every day brings new challenges and opportunities to grow? Join the arenaflex family, and you'll venture into a world of endless possibilities, both at work and in your personal life. As you soar to new heights, you'll navigate complexities with ease, acquire new skills, and propel your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why you'll love this role** arenaflex is seeking a results-driven Client Service Manager (CSM) who is eager to elevate their experience, knowledge, and leadership within the organization. With our comprehensive development program, you'll be able to foster yourself into the best leader you aspire to be within the arenaflex association. arenaflex Client Service Jobs. CSMs should ensure a safe, high-performing work environment by driving, engaging, training, and developing frontline colleagues. You will be supporting your teams' work by creating a safe, stable work environment while delivering an exceptional client experience. Additionally, being empowered by a fast-paced unique culture and passionate about safety, collaboration, leadership, and delivering a quality product to our clients, frontline, and vendors. arenaflex Client Service Jobs. CSMs should empower a culture that fosters our frontline colleagues and cultivates mutual respect, trust, accountability, and integrity while connecting people and improving lives during our daily operations. arenaflex Client Service Jobs. This role is a member of the Airports Group within the Client Experience Division. **What you'll do** * Drives operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional client care, resulting in employee and client safety and well-being. arenaflex Client Service Jobs. * Be a safety advocate: Identify safety concerns and address them on a case-by-case basis * Establish team and individual goals aligned with departmental and organizational objectives; Mentor and guide frontline colleagues in skill development, client care excellence, and company culture behaviors. arenaflex Client Service Jobs. * Establish and promote successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner. arenaflex Client Service Jobs. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. arenaflex Client Service Jobs. * Advance effective communication among departments to engage our team to work together to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures. arenaflex Client Service Jobs. * Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability * Manage escalated service issues and be visible to colleagues when issues arise * Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. arenaflex Client Service Jobs. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. arenaflex Client Service Jobs. * Preferred Capabilities Education and Earlier Professional training * Past airport client service experience * 3 years experience leading others * Knowledge of organizational systems and processes and functional automation applications. arenaflex Client Service Jobs. **Abilities, Licenses, and Certifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. arenaflex Client Service Jobs. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. arenaflex Client Service Jobs. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. arenaflex Client Service Jobs. * Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. arenaflex Client Service Jobs. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What you'll get** Take advantage of everything arenaflex has to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. arenaflex Client Service Jobs. * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. arenaflex Client Service Jobs. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more * Be yourself at arenaflex From the colleagues we hire to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job