**Experienced Customer Service Manager – Delivering Exceptional Air Travel Experience at blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you thrive in a fast-paced environment where no two days are the same? Join the blithequark family, and you'll have the opportunity to explore the world, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with ease, acquire new skills, and propel your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** blithequark is seeking an ambitious Customer Service Manager (CSM) who is eager to elevate their experience, knowledge, and leadership within the organization. With our comprehensive development program, you'll be able to grow into the best leader you aspire to be in the blithequark community. As a CSM, you'll be responsible for ensuring a safe, high-performing work environment by leading, engaging, training, and developing your frontline colleagues. You'll support your teams' work by creating a safe, stable work environment while delivering an exceptional customer experience. **What You'll Do** As a Customer Service Manager at blithequark, you'll be responsible for: * Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer service, resulting in employee and customer safety and well-being. * Being a safety advocate: Identify and address safety concerns on a case-by-case basis. * Establish and advance individual and team objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors. * Establish and advance successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocate resources and provide suitable support to empower teams to achieve operational objectives in a safe manner. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures. * Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Manage escalated service issues and be visible to your colleagues when issues arise * Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. * Capacity to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation. **Favored Capabilities and Qualifications** * Past airport customer service experience * 3 years of experience leading others * Knowledge of organizational policies and procedures and functional automation applications * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take corrective action. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. * Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** Take advantage of everything blithequark has to offer: * Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply for this job