**Experienced Customer Service Manager for blithequark Rentals**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading provider of furnished housing solutions. As a Customer Service Manager for blithequark Rentals, you will play a vital role in ensuring our guests have an unforgettable stay in our properties. **About blithequark** blithequark is a rapidly growing company that offers fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. With a strong presence in Milwaukee and a growing footprint in Chicago, we operate over 80 units in downtown Milwaukee and 20 units in Chicago. Our mission is to provide exceptional hospitality experiences that exceed our guests' expectations. **Job Summary** We are seeking a part-time Customer Service Manager to join our Hospitality team, working 20 hours per week from 1pm-5pm CST Wednesday through Sunday. As a key member of our team, you will be responsible for providing top-notch customer service, managing guest communications, and coordinating operational needs with our staff. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Manager for blithequark Rentals, your key responsibilities will include: * **Provide customer service to blithequark guests**: Respond to guest inquiries, resolve issues, and ensure a seamless experience for our guests. * **Conduct guest screening to ensure safety and security**: Verify guest information, comply with blithequark and property partner requirements, and ensure a safe and secure environment for our guests. * **Manage guest reservations**: Provide booking suggestions, make alterations, and ensure all guest reservations are accurately processed. * **Use digital communication systems to manage guest communications**: Respond to guest messages, emails, calls, texts, and other forms of communication in a timely, friendly, and efficient manner. * **Field guest complaints and negotiate solutions**: Conduct research, analyze issues, and work with guests to find mutually beneficial solutions. * **Troubleshoot maintenance and technology issues**: Identify and resolve technical issues, lockouts, and other guest concerns in a timely manner. * **Coordinate operational needs with blithequark staff**: Schedule repairs and maintenance, coordinate with guests, staff, property partners, vendors, and other stakeholders to ensure seamless operations. * **Oversee various other tasks for blithequark properties**: Serve as a point of contact for property partner communications, manage listing marketing, analyze guest reviews, and manage social media and public relations activities. **Skills and Qualifications** To succeed in this role, you will need: * **Positive attitude and exceptional customer service presence**: A warm and welcoming demeanor, with a passion for delivering exceptional customer experiences. * **Excellent communication skills**: Strong written and verbal communication skills, with the ability to respond to guest inquiries in a timely and friendly manner. * **Strong organizational and time-management skills**: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. * **Strong multi-tasking skills**: Ability to handle multiple guest inquiries, tasks, and projects simultaneously. * **Technological proficiency**: Highly efficient navigation of web browsers and apps, with proficiency in spreadsheets, word documents, and similar operational software. * **Ability to work independently and as part of a team**: Collaborate with staff, property partners, and other stakeholders to ensure seamless operations. * **Reliable smartphone, computer, and high-speed wifi connection**: Ensure you have a reliable device and internet connection to respond to guest inquiries and manage tasks. **Requirements** To be considered for this role, you will need: * **College diploma or equivalent**: A degree in hospitality, customer service, or a related field. * **2+ years of experience in customer service, hospitality, or a related field**: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences. * **Ability to pass a background check**: Ensure you meet the necessary requirements for a background check. * **2-3 references from past or current supervisors**: Provide professional references that can attest to your skills and experience. * **Various other onboarding requirements**: Complete any additional onboarding requirements as specified by blithequark. **Benefits** As a part-time Customer Service Manager for blithequark Rentals, you will enjoy: * **Flexible schedule**: Work 20 hours per week from 1pm-5pm CST Wednesday through Sunday. * **Competitive hourly rate**: Earn $20.00 per hour. * **Opportunities for growth and development**: Develop your skills and experience in a dynamic and growing company. **How to Apply** If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Question(s)** * **Required**: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously? * **Required**: Do you have availability from 1pm-5pm CST Wednesday through Sunday? **Experience** * **Customer service**: 2 years (Required) * **Work Location**: Remote Apply for this job