**Experienced Customer Service Manager – Front End Operations and Customer Experience**

At arenaflex, we're committed to delivering exceptional customer experiences that drive loyalty and satisfaction. As a key member of our Front End team, the Experienced Customer Service Manager will play a vital role in ensuring seamless operations, providing top-notch customer service, and promoting arenaflex's programs and initiatives. If you're passionate about creating memorable experiences and have a knack for leadership, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative retail leader, dedicated to helping our customers save money and live better. With a rich history spanning over five decades, we've transformed from a single mom-and-pop shop into the world's biggest retailer. Our commitment to customer satisfaction remains unwavering, and we're constantly reinventing the shopping experience to meet the evolving needs of our customers. As a valued member of our team, you'll have the opportunity to shape the future of retail, improve millions of lives, and create a career that's truly fulfilling. **Key Responsibilities** As the Experienced Customer Service Manager, you'll be responsible for: * Ensuring safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, and theft prevention. * Handling customer and Associate concerns, providing guidance as required, and promoting a positive and inclusive work environment. * Monitoring Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers to maintain optimal customer service levels. * Providing training to Associates on systems and arenaflex procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols. * Overseeing purchase, return, and exchange transactions, assisting with error corrections, and verifying processes to meet arenaflex guidelines. * Ensuring all EAS systems are functioning to standard, including Cashiers deactivating, Greeters handling issues appropriately, and completing "Failure to Deactivate" Logs. * Preparing registers for opening and closing daily, supporting cashiers with change, maintaining front-end cash levels, and completing audits on register accuracy. * Overseeing and promoting all arenaflex sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs. **Essential Qualifications** * Age: 16 or older * High school diploma or equivalent required; post-secondary education in a related field (e.g., business, customer service, or retail management) is an asset. * Proven experience in customer service, retail management, or a related field, with a strong focus on leadership and team management. * Excellent communication, problem-solving, and conflict resolution skills. * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. * Strong knowledge of arenaflex policies, procedures, and programs. **Preferred Qualifications** * Post-secondary education in a related field (e.g., business, customer service, or retail management). * Experience with EAS systems, cash handling, and register operations. * Familiarity with arenaflex's programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs. * Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes. * Experience with training and development programs, with a focus on Associate growth and development. **Skills and Competencies** * Excellent communication, interpersonal, and leadership skills. * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. * Strong problem-solving and conflict resolution skills. * Ability to adapt to changing situations and priorities. * Strong analytical and critical thinking skills. * Familiarity with arenaflex's systems, policies, and procedures. **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you'll have access to: * Comprehensive training programs, including onboarding, product knowledge, and leadership development. * Opportunities for career growth and advancement within arenaflex. * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. * Competitive compensation and benefits packages, including health, dental, and vision insurance, 401(k) matching, and paid time off. **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture of innovation, collaboration, and continuous learning. As a member of our team, you'll have the opportunity to work with a talented and diverse group of individuals who share our commitment to excellence and customer satisfaction. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly wage or salary, depending on experience and qualifications. * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career growth and advancement within arenaflex. * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. **Conclusion** If you're passionate about delivering exceptional customer experiences and have a knack for leadership, we want to hear from you! As a valued member of our team, you'll have the opportunity to shape the future of retail, improve millions of lives, and create a career that's truly fulfilling. Apply now to join our team and become a part of arenaflex's mission to help our customers save money and live better. Apply Now! For more information about arenaflex and our job opportunities, please visit our website or follow us on social media. We look forward to hearing from you! Apply for this job