Experienced Customer Service Manager – Leading Industry-Leading Fiber Optic Solutions at blithequark

Introduction to blithequark blithequark is a pioneering force in the manufacturing of industry-leading fiber optic cable, connectivity, and accessories, complemented by comprehensive engineering and installation services for the world's largest telecom customers. Founded in 1984 with a singular focus on fiber optic cable, blithequark has evolved into a global powerhouse, producing thousands of innovative products, generating over $1.5 billion in revenue, and employing approximately 7,000 dedicated associates worldwide. At the heart of blithequark's success is its people-centric approach, recognizing that employees are the greatest asset. The company is committed to hiring, training, and investing in each individual to ensure their success and growth within their careers. With a strong emphasis on professional development, blithequark invites you to connect with your next career opportunity. Job Overview blithequark is seeking an experienced Customer Service Manager to join its dynamic team in Duncan, SC. Under general direction, the successful candidate will manage and lead the activities of the Customer Service Department, focusing on assisting customers, agents, and sales teams with all aspects of the sales process for products supplied by blithequark into various markets. This role encompasses all phases of the sales process, including quotes, orders, shipments, complaints, payment issues, and improvement activities, ensuring a seamless and customer-centric experience. What blithequark Offers A Hybrid Office Schedule for qualifying employees, offering the perfect blend of work-life balance and flexibility. A flexible time-off policy, recognizing the importance of personal time and rejuvenation. A 401K Company match (up to 4%-dollar for dollar), demonstrating blithequark's commitment to its employees' financial futures. Professional development, training, and tuition reimbursement programs, fostering continuous learning and career advancement. Excellent Medical, Dental, Vision, and Life Insurance Policy Options, ensuring the well-being and security of its employees and their families. Opportunities for career advancement with an industry leader, providing a platform for growth and professional fulfillment. Key Responsibilities The Customer Service Manager will play a pivotal role in leading the customer service department, including: Directly managing the customer service department, including Customer Service Supervisors and their teams, to ensure effective support of customers and optimal resource utilization. Developing and sustaining a customer-focused organization that supports the sales process, with direct responsibilities for activities such as quote follow-up and validation of leads/opportunities. Responsible for the growth and development of individual customer service associates, emphasizing product knowledge, systems, proactive selling, and the skills/ability to fulfill their roles within the sales execution processes. Executing and continuously improving various processes involving customer service to ensure effective customer support and sales agent assistance. Collaborating with various business unit groups to drive efficiency and productivity improvements, aligning with blithequark's commitment to excellence. Proactively managing problems/issues to ensure customers value the service and support provided by blithequark, fostering long-term relationships and loyalty. Understanding and complying with blithequark's business and Health/Safety Policy and Procedures, ensuring a safe and compliant work environment. Personal Qualities and Skills To excel in this role, the ideal candidate will possess: Leadership abilities, with the capacity to direct and motivate others towards achieving common goals. Analytical skills, able to understand, reason, and draw logical conclusions in complex situations. Interpersonal skills, communicating clearly and building relationships both within and outside the organization. Initiative , as a self-starter who follows up on outstanding issues and drives results. Problem-solving capabilities, effective at resolving issues in a results-oriented manner. Qualifications The successful candidate will have: A Bachelor's Degree, with a preferred degree in Business or a similar field of study. A minimum of 6 years of customer service and/or sales experience, with a deep understanding of customer needs and market dynamics. A minimum of 4 years of management experience, demonstrating the ability to lead and develop high-performing teams. Proficiency with MS Office, and preferably experience with Oracle, to leverage technology in enhancing customer service operations. An understanding of Telecommunications products, customers, and markets, which is considered a significant plus in this role. Working Conditions The Customer Service Manager will work in a normal office environment with minimal travel required, ensuring a stable and predictable work setting that allows for focus on customer service excellence. Career Growth Opportunities and Learning Benefits At blithequark, career development is not just a promise; it's a commitment. The company believes in fostering an environment where employees can grow professionally and personally. Through its comprehensive training programs, tuition reimbursement, and opportunities for advancement, blithequark empowers its employees to reach their full potential. Whether you're looking to deepen your expertise in customer service, explore other areas of the business, or take on leadership roles, blithequark provides the platform and support necessary for your career aspirations. Work Environment and Company Culture blithequark prides itself on its inclusive and dynamic work environment, where diversity, innovation, and teamwork are valued. The company culture is built on the principles of respect, integrity, and a passion for excellence. By joining blithequark, you become part of a global community that is dedicated to making a difference through its work. The company's commitment to its employees' well-being, coupled with its flexible and hybrid work models, ensures that you can achieve a balance between your professional and personal life. Compensation, Perks, and Benefits blithequark offers a competitive compensation package that reflects the value it places on its employees. Along with a salary that recognizes your skills and experience, you will also be eligible for a range of benefits and perks designed to support your financial security, health, and well-being. From comprehensive insurance coverage to retirement plans and professional development opportunities, blithequark is dedicated to ensuring that its employees feel valued and supported throughout their careers. Conclusion If you're a motivated and customer-focused professional looking for a challenging and rewarding role with a leading industry player, blithequark's Customer Service Manager position is the perfect opportunity for you. With its commitment to excellence, customer satisfaction, and employee growth, blithequark offers a work environment that is both stimulating and supportive. Don't miss this chance to join a team of dedicated professionals who are passionate about delivering exceptional customer service and driving business success. Apply now to take the first step towards an exciting and fulfilling career with blithequark. Apply for this job