**Experienced Customer Service Manager – Retail Store Operations and Leadership**

At blithequark, we're committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a leading retailer, we're dedicated to empowering our associates to be their authentic selves and delivering exceptional customer experiences that exceed expectations. If you're a results-driven leader with a passion for customer service and a talent for inspiring teams, we want to hear from you. **Job Purpose:** As a Customer Service Manager at blithequark, you'll play a critical role in driving sales growth, improving customer satisfaction, and developing a high-performing team of associates. You'll be responsible for leading and empowering teams to deliver a great shopping experience, ensuring that all aspects of store operations are running smoothly, and fostering a culture of safety, inclusion, and excellence. **Key Responsibilities:** * **Store Leadership (30%):** + Lead and empower teams to deliver a great shopping experience, exceeding customer expectations and promoting the company image as a service-oriented operation. + Establish and maintain open communication channels for ideas, suggestions, and feedback, valuing diversity and supporting an inclusive environment. + Demonstrate exceptional customer service skills, ensuring associates greet, assist, and thank customers in a prompt, courteous, friendly, and business-like manner. * **Fiscal Leadership (30%):** + Assist in managing the fiscal budget, in-stock, inventory, shrink, expenses, including labor and supply management, and cash control with a high level of integrity, urgency, and responsibility. + Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling, and work planning. + Analyze P&L for business opportunities, determining areas for improvement and communicating findings and plans of action with the store manager. * **Department Leadership (15%):** + Participate actively as a coordinated, motivated management team, training and coaching team members on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation. + Use initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. + Ensure all policies, programs, and directives are communicated and executed in a positive and timely manner, ensuring store operations are consistent with all aspects of federal, state, and company health, safety, and sanitation codes. * **Associate Leadership (15%):** + Responsible and accountable for the hiring and training execution in the store, ensuring that recruiting, interviewing, and hiring the best-qualified applicants through proactive and consistent recruitment techniques, within company-established compensation guidelines. + Ensure new associates receive a proper onboarding and complete new hire training as outlined by training best practices, following up with leaders and new hires. + Exercise ability to coach, hold associates accountable, separate associates when necessary, or effectively recommend the same, ensuring adherence to all state and federal employment laws and company policies and procedures. * **Safety and Compliance (10%):** + Adhere to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA), Country of Origin Labeling (COOL), and Department of Agriculture (DOA). + Execute all product recalls and withdrawals in a timely manner, ensuring all items are secured and removed from customer access. + Cultivate a culture of safety within the store, ensuring self and all associates are working safely and have received necessary safety training. **Qualifications:** * **Required Education:** + High School Diploma or Equivalent * **Preferred Education:** + Bachelor's Degree in Business or related field * **Language(s) Required:** + English * **Language(s) Preferred:** + English and Spanish * **Relevant Experience:** + Supervisory Experience: 3-6 years minimum * **Knowledge, Skills & Abilities Required:** + Authorization to work in the United States or the ability to obtain the same. + Successful completion of pre-employment drug testing and background check. + Proficient with computer applications used in effectively operating the department. + Strong customer service skills. + Exceptional interpersonal, motivational, and communication skills. + Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. + High standard of integrity and reliability. **Environmental Factors:** * **Retail - Location Management:** + Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. + The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. + The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft. * **Working Conditions:** + While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. * **Safety Risk Factors:** + The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, and be exposed to sharp objects. + The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes, and sprays, hazardous cleaning solutions, and other toxins. **Travel Percent:** * **Overnight:** Occasional * **Shift(s):** + Varied shifts, to include morning, afternoon, evening, and closing shifts, including a minimum of one (1) closing shift each week. If you're a motivated and results-driven leader with a passion for customer service and a talent for inspiring teams, we encourage you to apply for this exciting opportunity to join the blithequark team. Apply for this job