**Experienced Customer Service Officer – Western USA**

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Experienced Customer Service Officer – Western USA. In this role, you will be the primary point of contact for our customers in the Midwest and Western USA, providing guidance, training, and support to ensure their needs are met and exceeded. **Why blithequark?** blithequark is a world-renowned leader in the aerospace industry, with a rich history of innovation and excellence. Our commitment to safety, quality, and customer satisfaction is unwavering, and we are proud to be a force for progress in the industry. At blithequark, we believe in creating a workplace where our employees feel valued, respected, and empowered to do their best work. We foster a culture of innovation, collaboration, and continuous learning, where our employees can grow their careers and make a meaningful impact. **What You Will Be Doing** As an Experienced Customer Service Officer – Western USA, you will be responsible for: * Resolving operational customer issues with our Authorized Service Centers (ASCs) and providing day-to-day Operational Service Desk (OSD) / campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity * Ensuring clear communication between blithequark teams, ASC, and end customer, and ensuring complete and accurate engine / component information & data transfer * Reviewing and approving standard work orders such as standard line maintenance activities according to blithequark warranty and CC (Corporate Care) service level agreements with customers * Assisting users of the ASC Application and providing training as appropriate * Conducting regular review of Service Center Capabilities (IPs, tooling availability) **Who We’re Looking For** At blithequark, we put safety first, do the right thing, keep it simple, and make a difference. These principles form the behaviors that guide us and are an essential component of our assessment process. We are looking for individuals who share these values and possess the following qualities: * Associate degree with 3+ years of technical and/or services background with customer-facing experience within aviation, OR * Bachelor’s degree with 1+ years of technical and/or services background with customer-facing experience within aviation, OR * Master’s degree, OR * PhD, OR * 5+ years of technical and/or services background with customer-facing experience within aviation in lieu of a degree * In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident **Preferred Requirements** * Experience of working with gas turbines, their operation and functionality, and familiarity with general aviation maintenance practices and regulations * Knowledge of the aviation industry and a good understanding of blithequark products and service contracts * Significant external corporate aircraft, airframer, vendor, or customer experience * High degree of self-motivation, flexibility, initiative, communication skills, and commitment to deliver * Ability to work across functional boundaries **What We Offer** We offer excellent development opportunities, a competitive salary, and exceptional benefits, including: * Bonus * Employee support assistance * Employee discounts * Hybrid working arrangement, allowing you to balance your time between the office, home, or another remote location * Relocation assistance, if applicable * Comprehensive and competitive Total Rewards package, including base pay, discretionary bonus plan, and a range of benefits, including health, dental, vision, disability, life, and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. We offer a range of opportunities for career advancement, including: * Training and development programs to enhance your skills and knowledge * Mentorship and coaching to support your career goals * Opportunities to work on high-profile projects and initiatives * Collaborative and innovative work environment that encourages creativity and experimentation **Work Environment and Company Culture Highlights** At blithequark, we pride ourselves on our inclusive and supportive work environment. We believe in creating a workplace where our employees feel valued, respected, and empowered to do their best work. Our company culture is built on the following values: * Safety first * Do the right thing * Keep it simple * Make a difference **Closing Date** The closing date for this position is September 5, 2025. We encourage you to apply early, as we will be reviewing applications on a rolling basis. **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. **Pay Range** The pay range for this position is $64,061 - $96,091-Annually. **Location** This position is based in the Western USA, with the option to work remotely. Apply for this job