Experienced Customer Service Professional – Airport Customer Assistance Representative for Exceptional Traveler Experience

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences that make travel easier, more enjoyable, and uniquely personalized. As a leader in the aviation industry, we recognize that our success is rooted in the dedication and expertise of our team members. We are committed to fostering an inclusive environment where diversity is celebrated, and every individual has the opportunity to thrive. If you are a customer-focused professional looking for a challenging and rewarding role, we invite you to join our team as a Customer Assistance Representative. Job Overview The Customer Assistance Representative plays a vital role in ensuring that our customers receive the highest level of service and support throughout their travel journey. This position is responsible for interacting with customers in a courteous, efficient, friendly, and professional manner, addressing their needs, and providing solutions to any challenges they may encounter. As the first point of contact for many of our travelers, you will have the opportunity to make a lasting impression and contribute to the overall satisfaction of our customers. Key Responsibilities Accept, check, and tag customers’ baggage at kiosks, ensuring that all items are properly processed and handled. Process and complete credit card baggage transactions at kiosks, providing clear instructions and assistance as needed. Assist customers with self-service kiosk check-in and kiosk baggage processing, resolving any technical issues or difficulties that may arise. Manage queuing lines in ticket counter areas, ensuring that customers are attended to in a timely and efficient manner. Accept and activate customers’ self-tagged baggage, performing the necessary checks to ensure compliance with airline regulations. Perform clearance and verification of documents at kiosks, maintaining the highest level of accuracy and attention to detail. Possibly perform additional related duties as deemed operationally necessary by management, in accordance with the collective bargaining agreement. Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should be comfortable using technology, including kiosks and computer systems, and be able to adapt quickly to new processes and procedures. A high school diploma or equivalent is required, and previous experience in customer service or a related field is highly desirable. Preferred Qualifications Previous experience in the aviation industry or a related field, with knowledge of airline operations and regulations. Proficiency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds. Experience working with kiosks and self-service technology, with the ability to troubleshoot and resolve technical issues. A strong understanding of customer service principles and practices, with a proven track record of delivering exceptional results. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills , with the ability to work effectively with customers, colleagues, and management. Strong problem-solving and analytical skills , with the ability to resolve complex issues and challenges. Ability to work in a fast-paced environment , with the ability to prioritize tasks and manage multiple responsibilities. Strong attention to detail , with the ability to maintain accuracy and quality in all aspects of your work. Ability to adapt to new processes and procedures , with a willingness to learn and develop your skills and knowledge. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members, providing opportunities for career advancement and professional development. As a Customer Assistance Representative, you will have access to a range of training and development programs, designed to help you build your skills and knowledge and achieve your career goals. You will also have the opportunity to work with a talented and diverse team of professionals, who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture At blithequark, we are proud of our inclusive and diverse culture, which values the contributions of all team members. We believe in fostering a positive and supportive work environment, where everyone has the opportunity to thrive and succeed. Our team members are passionate about delivering exceptional customer experiences, and we are committed to recognizing and rewarding their achievements. As a Customer Assistance Representative, you will be part of a dynamic and fast-paced team, where no two days are ever the same. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These may include: Competitive salary and benefits package , with opportunities for career advancement and professional development. Comprehensive training and development programs , designed to help you build your skills and knowledge. Opportunities for career growth and advancement , with a range of roles and responsibilities available. Recognition and reward programs , designed to recognize and reward your achievements and contributions. A supportive and inclusive work environment , with a talented and diverse team of professionals. Conclusion If you are a customer-focused professional looking for a challenging and rewarding role, we invite you to join our team as a Customer Assistance Representative. At blithequark, we are committed to delivering exceptional customer experiences, and we believe that our team members are the key to our success. With a range of career growth opportunities, learning benefits, and a supportive and inclusive work environment, this is an exciting opportunity to take your career to the next level. Apply today to join our team and become part of a dynamic and fast-paced industry that is passionate about delivering exceptional customer experiences. Apply for this job