Experienced Customer Service Professional – Delivery Station Customer Support and Logistics Expertise at blithequark

Introduction to blithequark and Our Mission At blithequark, our mission is to be Earth's most customer-centric company, where we strive to exceed expectations by innovating and providing best-in-class customer support. As we expand our logistics products and services, including improving how we fulfill and deliver customer orders, we're making history and the good news is that we've only just begun. Our goal is to put smiles on our customers' faces by ensuring they receive their packages on time, as promised. To achieve this, we need talented and passionate individuals to join our team as a Delivery Station Customer Service Associate. About the Role As a Delivery Station Customer Service Associate at blithequark, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support. Your primary responsibility will be to ensure our customers receive their packages on time, as promised, and to connect them with experts who can provide the most accurate and up-to-date information about their packages. This role goes beyond fulfilling and delivering customer orders; it's about making a positive impact on our customers' lives. Key Responsibilities Communicate with customers directly in-person, as well as via phone and email, to resolve issues and provide support Empathize with and prioritize customer needs, upholding company values and respecting every customer Resolve issues and set appropriate expectations with customers, ensuring a positive experience Clearly understand and respond appropriately to the issues that customers present, composing grammatically correct, concise, and accurate written responses Approach problems logically and with good judgment to ensure the appropriate customer outcome, making quick and effective decisions on behalf of the customer Work a flexible Full-Time (40+ hours per week) schedule, including evenings, weekends, and holidays Requirements and Qualifications To be successful in this role, you will need: High School or equivalent diploma Previous experience in Customer Service, with a strong focus on providing excellent support and resolving issues Ability to effectively prioritize work time to ensure efficiency and meet customer needs Experience with Windows Operating Systems and Microsoft Outlook, as well as familiarity with multiple web browsers, database searching, and instant messenger tools Proficiency in verbal and written communication skills, with the ability to compose clear and concise responses to customer issues Experience working in a fast-paced environment, with the ability to adapt to changing situations and priorities Preferred Qualifications While not required, the following qualifications are preferred: Bachelor's Degree or equivalent work-related experience Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Previous experience in a logistics or supply chain environment, with knowledge of delivery connections and warehouses What We Offer At blithequark, we offer a unique and dynamic work environment that is focused on customer obsession, ownership, inventiveness, and long-term thinking. As a Delivery Station Customer Service Associate, you will have the opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers. You will also have access to a range of benefits, including: Competitive compensation and benefits package Opportunities for career growth and development, including training and mentorship programs A dynamic and inclusive work environment, with a focus on diversity and inclusion Access to the latest technology and tools, including Windows Operating Systems and Microsoft Outlook A range of perks and benefits, including flexible working hours and a comprehensive employee assistance program Work Environment As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where blithequark's leading logistics system operates. You will be in contact with our warehouse associates, delivery partners, and customers when they need guidance, and will play a critical role in ensuring that our customers receive their packages on time, as promised. The work environment is fast-paced and dynamic, with a focus on customer obsession and ownership. Physical Demands The physical demands of this role include: Carrying, lifting, pushing, and pulling up to 49 pounds Frequently pushing, pulling, squatting, bending, and reaching Standing and walking during shifts lasting up to 12 hours Working in an environment where the noise level varies and can be loud (hearing protection will be provided) Working in an environment where the temperature may vary due to outside weather conditions and is not controlled Our Commitment to Diversity and Inclusion blithequark is committed to a diverse and inclusive workplace, and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Delivery Station Customer Service Associate position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our customers' lives, while also developing your skills and expertise in a dynamic and inclusive work environment. Don't miss out on this exciting opportunity to join our team and help us achieve our mission of being Earth's most customer-centric company. Apply for this job