Experienced Customer Service Professional – Enhancing Customer Experience through Proactive Support and Relationship Building at blithequark

Introduction to blithequark At blithequark, we are committed to creating a safer, sustainable, and more connected world by working with people from diverse backgrounds and industries. Our mission is to unleash the potential of our employees, empowering them to make a meaningful impact. As a global industrial technology leader, we are dedicated to advancing next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With a broad range of connectivity and sensor solutions, we enable the distribution of power, signal, and data, ensuring that every connection counts. Job Overview blithequark's Customer Service Teams play a vital role in interacting with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. As a Customer Service Associate IV, you will be responsible for taking and processing transactions via phone, internet, and correspondence from customers and representatives, responding to inquiries about blithequark's products or services, and promoting and selling our company's products or services. You will also investigate and resolve customer complaints, developing strong business relationships via blithequark's Extraordinary Customer Experience strategy. Key Responsibilities Managing backlog orders and open orders, communicating late deliveries to the customer and internal teams as required Investigating credit and debit requests and queries to issue credit/debit as necessary Answering technical queries from customers using online technical references and offering alternatives using available resources Driving corrective actions and improvement projects that will raise customer satisfaction levels Strengthening customer relationships by acting as a liaison between the customer and any internal points of contact Education and Experience To be successful in this role, you should have: 4 or more years of related work experience in customer service or a similar field High school diploma or equivalent Completion of an AA degree or equivalent is preferred Competencies and Values At blithequark, we value: Integrity : We operate with transparency, honesty, and ethics in all our interactions Accountability : We take ownership of our actions and decisions, and we are responsible for our outcomes Inclusion : We foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected Innovation : We encourage creativity, experimentation, and continuous learning to drive growth and improvement Teamwork : We collaborate and work together to achieve common goals and objectives Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate IV, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative work environment that encourages innovation and creativity Recognition and rewards for outstanding performance and contributions Work Environment and Company Culture blithequark offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of integrity, accountability, and teamwork, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. We are committed to creating a safer, sustainable, and more connected world, and we are looking for talented and dedicated individuals to join our team. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: A base salary commensurate with experience, ranging from $46,800 to $70,200 (subject to change dependent on physical location) Incentives and bonuses for outstanding performance A comprehensive benefits package, including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Service Associate IV role at blithequark. As a member of our team, you will have the opportunity to make a meaningful impact, develop your skills and knowledge, and contribute to creating a safer, sustainable, and more connected world. Apply now to join our dynamic and inclusive team and start your journey with blithequark. Apply for this job