Experienced Customer Service Professional for Last-Mile Delivery Operations at blithequark

Join blithequark's Customer Service Team: Revolutionizing the Delivery Experience At blithequark, we're on a mission to be Earth's most customer-centric company. As we continue to expand our logistics products and services, we're seeking a highly skilled and dedicated Delivery Station Customer Service Associate to join our team. As a key player in our customer service operations, you'll be responsible for providing in-station, real-time support to ensure our customers receive their packages on time and with a smile. About the Role: Making a Tangible Impact on Customer Satisfaction As a Delivery Station Customer Service Associate at blithequark, you'll be the face of our customer service team, working directly with customers, delivery partners, and warehouse associates to resolve issues and exceed expectations. Your role will be multifaceted, requiring a unique blend of technical, communication, and problem-solving skills. You'll be responsible for: Communicating effectively with customers via phone, email, and in-person, empathizing with their concerns, and prioritizing their needs Resolving customer complaints and issues in a fair, timely, and professional manner, setting clear expectations and providing accurate information Upholding blithequark's core values, respecting every customer, and consistently delivering high-quality service Composing clear, concise, and grammatically correct written responses to customer inquiries, ensuring accuracy and attention to detail Approaching problems logically, using good judgment to ensure the best possible outcome for customers, and making quick, effective decisions on their behalf Working a flexible full-time schedule (40+ hours per week), adapting to changing priorities and demands Essential Responsibilities and Tasks In this role, you'll be expected to perform a range of tasks, including: Carrying, lifting, pushing, and pulling up to 49 pounds, as well as frequently pushing, pulling, squatting, bending, and reaching Standing and walking during shifts lasting up to 12 hours, working in an environment with varying noise levels and temperatures Using Windows Operating Systems, Microsoft Outlook, and multiple web browsers, as well as data base searching and instant messenger tools A Day in the Life: Connecting with Customers and Driving Logistics Excellence As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, working closely with our logistics team to ensure seamless delivery operations. You'll be in contact with customers, delivery partners, and warehouse associates, resolving issues, and providing guidance and support as needed. Your in-depth understanding of our supply chain and local knowledge will enable you to make a tangible impact on customer satisfaction, driving loyalty and growth. About the Team: Joining a Dynamic and Inclusive Customer Service Organization Our Customer Service team is at the heart of blithequark's mission to be Earth's most customer-centric company. We're a diverse, inclusive team passionate about delivering exceptional customer experiences, reducing customer effort, and driving business growth. Within our team, you'll have opportunities to develop your skills in process improvement, customer experience, data analysis, and customer retention, working alongside talented professionals who share your commitment to excellence. Requirements and Qualifications: What We're Looking For To succeed in this role, you'll need: A High School diploma or equivalent, with a Bachelor's Degree or equivalent work-related experience preferred Previous experience in Customer Service, with a proven track record of delivering high-quality service and resolving customer complaints Proficiency in verbal and written communication skills, with the ability to communicate effectively with customers, delivery partners, and warehouse associates Experience working with Windows Operating Systems, Microsoft Outlook, and multiple web browsers, as well as data base searching and instant messenger tools The ability to work in a fast-paced environment, prioritizing tasks, and adapting to changing demands and priorities Preferred Qualifications: What Will Set You Apart While not essential, the following qualifications will give you a competitive edge: Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand What We Offer: Career Growth, Learning Benefits, and a Dynamic Work Environment At blithequark, we're committed to supporting the growth and development of our employees. As a Delivery Station Customer Service Associate, you'll have access to: Career advancement opportunities within our Customer Service team, with potential for growth into leadership roles or specialized positions Ongoing training and development programs, enabling you to build your skills and expertise in customer service, logistics, and supply chain management A dynamic, inclusive work environment that values diversity, creativity, and innovation A comprehensive compensation and benefits package, including competitive pay, benefits, and perks blithequark's Culture: What Makes Us Unique At blithequark, we're passionate about creating a workplace culture that's inclusive, diverse, and supportive. We value our employees, recognizing that they're the driving force behind our success. Our culture is built on a foundation of: Innovation and creativity, encouraging employees to think outside the box and develop new solutions Diversity and inclusion, celebrating the unique perspectives and experiences of our employees Customer obsession, prioritizing the needs and satisfaction of our customers above all else Ownership and accountability, empowering employees to take ownership of their work and make a tangible impact on our business Join Us: Be Part of Something Amazing If you're a motivated, customer-focused professional looking for a challenging and rewarding role, we want to hear from you. As a Delivery Station Customer Service Associate at blithequark, you'll be part of a dynamic team that's shaping the future of logistics and customer service. Apply now to join our team and start making a difference! Apply for this job