Experienced Customer Service Professional – Remote Role for Servicemembers' Group Life Insurance (SGLI) Program

**Join Prudential's Team and Make a Difference in the Lives of Service Members and Their Families** Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment that values diversity, equity, and inclusion? If so, we encourage you to apply for the Experienced Customer Service Professional – Remote Role for Servicemembers' Group Life Insurance (SGLI) Program at Prudential. **About Prudential** Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. We are committed to helping individual and institutional customers grow and protect their wealth. Our well-known Rock symbol is an icon of strength, stability, expertise, and innovation that has stood the test of time. We offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. **About the OSGLI Department** The Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance program (SGLI), which offers life insurance products to active-duty service members, Veterans, and their families. Our team is dedicated to providing exceptional customer service and support to our policyholders, parents, spouses, and beneficiaries. **Job Summary** As an Experienced Customer Service Professional – Remote Role for the SGLI Program, you will be responsible for providing information to policyholders, parents, spouses, and beneficiaries, as well as receiving, evaluating, and answering customer inquiries. You will use our computerized system to track, gather information, provide information, referrals, routine transactions, and troubleshoot issues. You will also be responsible for promoting products and services, assessing needs, and suggesting alternative products or services. **Key Responsibilities** * Provide information to policyholders, parents, spouses, and beneficiaries * Receive, evaluate, and answer customer inquiries, which may require deviation from standard screens, scripts, and procedures * Use computerized system for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting * Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing * Assess needs and suggest/promote alternative products or services * Handle most calls and transactions independently, escalate calls properly when appropriate * Practical assimilation of Prudential's Leadership Competencies **Essential Qualifications** * 1-3 years of directly related customer service experience and well-developed transaction processing experience * College degree or equivalent business/military experience preferred * Strong people skills with an ability to think like the customer * A passion for delivering top-quality service * Proven record of dependability, punctual, and reliable attendance is critical to the success of a fast-moving, inbound service center * Ability to learn and retain a significant amount of technical information in a relatively short period of time * Receptivity to detailed performance feedback * Proficiency with a keyboard and window-based applications, including Internet * Proven self-motivation skills * Active listening skills * Excellent oral and written communication skills * Ability to excel in a team environment, as well as work well independently * Excellent organization and prioritization skills **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with Prudential's products and services * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Strong customer service skills, with a focus on delivering exceptional service to policyholders, parents, spouses, and beneficiaries * Ability to work independently and as part of a team * Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and management * Ability to learn and retain technical information, with a focus on Prudential's products and services * Strong analytical and problem-solving skills, with the ability to troubleshoot issues and resolve problems * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and prioritization skills, with the ability to manage multiple tasks and projects **Career Growth Opportunities and Learning Benefits** At Prudential, we are committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * On-the-job training and coaching * Formal training programs and workshops * Mentorship and coaching programs * Leadership development programs * Tuition assistance and education reimbursement programs **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of diversity, equity, and inclusion, with a focus on creating a welcoming and supportive environment for all employees. We value collaboration, innovation, and continuous learning, and we are committed to making a positive impact on our customers and communities. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Market-competitive base salaries * Yearly bonus potential at every level * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave * Retirement plans: 401(k) plan with company match (up to 4%) * Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for the Experienced Customer Service Professional – Remote Role for the SGLI Program at Prudential. Please submit your application, including your resume and cover letter, through our website. **Equal Opportunity Employer** Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. **Accommodations for Individuals with Disabilities** If you need an accommodation to complete the application process, which may include an assessment, please email [email protected]. **Technical Support** If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance. We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job