Experienced Customer Service Professional (Remote Role) – Insurance Operations Support for Servicemembers, Veterans, and Their Families

**Join a Team Committed to Serving Those Who Serve** At Prudential, we're dedicated to supporting the men and women who serve our country. As a leading provider of life insurance and financial services, we're proud to administer the Servicemembers' Group Life Insurance (SGLI) program, offering life insurance products to active-duty service members, Veterans, and their families. We're seeking an experienced Customer Service Professional to join our team at the Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center. **About Us** Prudential has been a trusted partner to service members and their families for over 50 years. Our commitment to serving those who serve is reflected in our ranking as a "Top 100 Military Friendly Employer" by G.I. Jobs Magazine. We're proud to offer a supportive and inclusive work environment that values diversity, equity, and inclusion. **Job Summary** As a Customer Service Professional, you'll play a critical role in providing exceptional service to our policyholders, parents, spouses, and beneficiaries. You'll be responsible for explaining benefit coverage, documenting, and investigating complaints. This is a remote role, and you'll work from the comfort of your own home, with the flexibility to work either a morning or afternoon shift. **Key Responsibilities** * Provide information to policyholders, parents, spouses, and beneficiaries regarding their SGLI coverage and benefits * Receive, evaluate, and answer customer inquiries, which may require deviation from standard screens, scripts, and procedures * Use our computerized system to track, gather information, provide information, referrals, routine transactions, and troubleshoot issues * Answer product, account, policy, and service inquiries, resolve problems, and promote products and services through verbal and written communication * Assess customer needs and suggest alternative products or services to meet their needs * Handle most calls and transactions independently, escalating calls properly when necessary * Demonstrate practical assimilation of Prudential's Leadership Competencies **Qualifications** * 1-3 years of directly related customer service experience and well-developed transaction processing experience * College degree or equivalent business/military experience preferred * Strong people skills with the ability to think like the customer * A passion for delivering top-quality service * Proven record of dependability, punctuality, and reliable attendance * Ability to learn and retain a significant amount of technical information in a relatively short period * Receptivity to detailed performance feedback * Proficiency with a keyboard and window-based applications, including the Internet * Proven self-motivation skills * Active listening skills * Excellent oral and written communication skills * Ability to excel in a team environment, as well as work well independently * Excellent organization and prioritization skills **Training and Support** * Training will typically take place between 9:00 am and 5:00 pm Eastern Time, Monday through Friday * You'll have the flexibility to work either a morning or afternoon shift, with actual shift assignments determined after hire * Overtime may be mandatory during peak times **Remote Work Requirements** * You must be able to work from home with a reliable internet connection (at least 25 Mbps download speeds) * You'll need to use a USB wired headset with a noise cancellation feature * You must have the capability to handle calls with a cell phone (with unlimited data and minutes) or a landline * You'll need a quiet area in your home with minimal distractions and noise **What We Offer** * Market-competitive base salaries, with a yearly bonus potential at every level * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave * Retirement plans: 401(k) plan with company match (up to 4%) * Work/Life Resources to support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations **Why Join Prudential?** * Take charge of your career with our powerful learning, gigs, and job opportunities * Enjoy a global organization with outstandingly dedicated people who think differently, challenge the status quo, and take sensible risks * Have access to leadership and learning opportunities and the resources needed to take your career in any direction * Work in a flexible environment that delivers on our Purpose and values diversity, equity, and inclusion **Equal Opportunity Employer** Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. **Accommodations for Individuals with Disabilities** If you need an accommodation to complete the application process, please email [email protected]. **Apply Now** If you're passionate about delivering exceptional customer service and committed to serving those who serve, we encourage you to apply for this exciting opportunity. Apply for this job