**Experienced Customer Service/Repair Representative – Global Technology Leader**

At blithequark, we're a pioneering technology leader with a rich history spanning over 130 years. Our company has been at the forefront of innovation, continually pushing the boundaries of what's possible in the digital industries. With five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – we're committed to providing the best products for our customers. Our dedication to energy efficiency, reliability, and productivity has earned us a reputation as a trusted partner in the industrial, utility, and infrastructure sectors. As a key member of our team, you'll play a vital role in ensuring the success of our customers. We're seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. **Job Summary:** In this role, you'll be the primary point of contact for customers, repair technicians, manufacturing, and logistics personnel. Your primary responsibility will be to coordinate customer property returns for paid repair or warranty processing and shipment. You'll work closely with our team to ensure seamless communication, efficient repair management, and timely delivery of high-quality products. **Key Responsibilities:** * Manage repairs from customer/channel request through delivery, ensuring timely and accurate execution * Request and enter required information per written process to execute repair, maintaining accuracy and attention to detail * Collaborate with repair technicians to manage repair priority, meeting schedule and Key Performance Indicators (KPIs) * Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround * Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers * Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business * Run reports, review detailed datasets, and recommend process changes that lead to improved KPI delivery * Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals * Support other roles or tasks as requested by management **Essential Qualifications:** * Bachelor's Degree in a relevant field (e.g., Business Administration, Engineering, or a related field) * 2-5 years of experience in customer service, repair management, or a related field * Proven track record of delivering exceptional customer experiences and resolving complex issues * Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Proficiency in Microsoft Office, with experience in report writing and data analysis **Preferred Qualifications:** * 2+ years of experience in repair order management, customer service, or a related field * Experience managing repair priorities for customers, with a focus on meeting schedule and KPIs * Strong documentation and reporting skills, with the ability to analyze data and recommend process improvements * Proven problem-solving skills, with the ability to lead and participate in improvement activities * Experience working in a similar industry or with similar products and services **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Strong attention to detail, with the ability to maintain accuracy and attention to detail in a high-volume environment * Proficiency in Microsoft Office, with experience in report writing and data analysis * Strong leadership and collaboration skills, with the ability to lead and participate in improvement activities **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to the growth and development of our employees. As a Customer Service/Repair Representative, you'll have opportunities to: * Develop your skills and expertise in repair management, customer service, and problem-solving * Collaborate with cross-functional teams to drive business growth and improvement * Participate in training and development programs to enhance your knowledge and skills * Take on new challenges and responsibilities, with opportunities for career advancement **Work Environment and Company Culture:** We're proud of our company culture, which values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional experiences and making a positive impact on our customers and the communities we serve. As a Customer Service/Repair Representative, you'll be part of a dynamic team that's dedicated to excellence and continuous improvement. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Hourly rate: $24.00 - $27.00 per hour * Benefits: + 401(k) plan + Dental insurance + Health insurance + Vision insurance * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply:** If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job